Management Training in Canberra

This course provides participants with an introduction to emerging recruitment methods and potential assessment techniques that are currently reshaping contemporary human resources practices. By blending theoretical frameworks with practical case studies, it supports organisations in strengthening their hiring strategies, enhancing workforce diversity, and identifying high-potential talent.

This instructor-led, live training (available online or onsite) is designed for intermediate-level HR professionals and managers who wish to modernise their recruitment practices and effectively evaluate candidate potential using innovative tools and techniques.

Upon completion of this training, participants will be able to:

• Understand current trends in recruitment and talent evaluation.
• Design job profiles based on competencies and a balanced skill set.
• Apply new recruitment channels and sourcing techniques.
• Utilise modern candidate evaluation tools and methodologies.
• Implement effective and inclusive interview practices.
• Identify and mitigate recruitment biases.
• Incorporate best practices observed in leading organisations.

Course Format

• Interactive lectures and discussions.
• Case studies and role-playing activities.
• Hands-on application of recruitment tools and techniques.

Course Customisation Options

• To request a customised training session for this course, please contact us to arrange.

Strategic Human Capital Planning provides a systematic method for synchronising people management with business strategy, utilising metrics, talent mapping, and competency-based development.

This instructor-led live training, available online or onsite, is designed for HR professionals and organizational leaders who aim to craft strategies that enhance human capital management and align it with organizational objectives.

Upon completion of this training, participants will be equipped to:

• Grasp the core principles of strategic human capital planning.
• Design and evaluate talent management indicators and key performance indicators (KPIs).
• Implement talent mapping techniques to support workforce development.
• Create succession and competency-based management strategies.

Course Format

• Interactive lectures and discussions.
• Case studies and hands-on exercises.
• Applying frameworks to real-world HR challenges.

Course Customization Options

• To request customized training for this course, please contact us to arrange.

This instructor-led, live training in Canberra (online or in-person) is designed for participants at a beginner level who wish to acquire foundational knowledge and practical skills to manage key human resources (HR) functions. These include addressing staff concerns, managing performance, and navigating disciplinary procedures.

By the conclusion of this training, participants will be able to:

• Grasp the core functions and responsibilities of HR management.
• Manage employee complaints with professionalism and empathy.
• Implement effective performance management strategies.
• Carry out fair and legally compliant disciplinary actions.
• Address common HR issues with confidence and consistency.

Designed for participants at beginner to intermediate levels, this instructor-led live training in Canberra (delivered online or onsite) explores the foundational principles of ICF coaching. This includes its core competencies and ethical guidelines, while offering practical experience in applying coaching techniques.

Upon completion of this training, participants will be able to:

• Comprehend the ICF Core Competencies and apply them within coaching practice.
• Demonstrate proficiency in active listening, questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in all professional coaching engagements.
• Develop a unique coaching style that aligns with ICF principles.

Planning and Risk Assessment utilises a structured methodology to identify, evaluate, and mitigate potential risks within projects and operational workflows.

This instructor-led, live training (delivered online or onsite) targets beginner to intermediate-level professionals seeking to enhance their planning capabilities and risk management skills in project or operational settings.

Upon completion of this training, participants will be able to:

• Grasp the core principles and processes underpinning effective planning.
• Identify and assess potential risks across various scenarios.
• Develop and implement strategies to mitigate these risks.
• Integrate risk assessment seamlessly into the broader project lifecycle.

Course Format

• Interactive lectures and group discussions.
• Group exercises and scenario-based practice.
• Practical application through case studies.

Customisation Options

• To arrange a tailored version of this course, please contact us.

This instructor-led, live training in Canberra (online or onsite) is designed for HR professionals and managers at a beginner level who seek to build foundational knowledge in leveraging AI to optimise HR processes, enhance employee experiences, and make data-driven strategic decisions.

By the conclusion of this training, participants will be able to:

• Understand the potential and practical applications of AI in HR management.
• Learn how to optimise HR processes using AI tools.
• Enhance employee experience through AI-driven strategies.
• Use AI insights to make strategic HR decisions.

This instructor-led, live training in Canberra (online or onsite) is aimed at intermediate-level finance and accounting professionals who wish to effectively manage, value, and audit fixed assets in compliance with accounting standards and regulations.

By the end of this training, participants will be able to:

• Understand the life cycle and classification of fixed assets.
• Apply local and international accounting standards in asset valuation and depreciation.
• Manage fixed assets with proper controls, tools, and procedures.
• Comply with legal and tax frameworks relevant to asset management and reporting.

This instructor-led, live training in Canberra (online or onsite) is aimed at intermediate-level to advanced-level finance and asset management professionals who wish to optimise asset tracking, control, and compliance with International Financial Reporting Standards (IFRS).

By the end of this training, participants will be able to:

• Classify and configure fixed assets according to IFRS regulations.
• Manage asset creation, acquisition, and capitalisation.
• Implement control measures for asset tracking and monitoring.
• Apply appropriate depreciation and amortisation methods.
• Process asset movements, transfers, and disposals effectively.
• Ensure compliance with financial reporting and audit standards.

This instructor-led, live training in Canberra (online or onsite) is aimed at beginner-level HR professionals who wish to understand and implement optimized HR processes that align with fast-paced, agile environments, and leverage automation and data-driven strategies for better decision-making.

By the end of this training, participants will be able to:

• Design and implement efficient HR processes that align with the fast-paced, agile tech environment.
• Streamline core HR processes and leverage automation tools.
• Ensure alignment of HR strategies with business objectives to support scalability and continuous improvement.

This instructor-led, live training (online or onsite) is aimed at intermediate-level safety professionals and operational managers who wish to enhance their ability to investigate incidents, identify systemic weaknesses, and design effective corrective and preventive actions.

This instructor-led, live training in Canberra (online or onsite) is designed for intermediate-level quality managers and healthcare administrators who wish to master the key concepts, tools, and techniques essential for quality auditing in healthcare, successfully pass the certification exams, and apply quality management principles within their organisations.

By the conclusion of this training, participants will be able to:

• Comprehend the principles and practices of quality auditing in healthcare.
• Develop and implement effective quality management systems.
• Conduct comprehensive audits and analyse audit data.
• Prepare for and pass the CMQ/OE and ASQ certification exams.
• Apply ethical principles and regulatory requirements in quality auditing.

This instructor-led live training in Canberra (online or onsite) is aimed at beginner-level HR professionals who wish to learn how to design and enhance employee experiences tailored to the unique challenges of tech environments, from recruitment to retention.

By the end of this training, participants will be able to:

• Design impactful employee journeys, from recruitment to retention, tailored to the unique challenges of tech environments.
• Learn strategies for fostering engagement, inclusion, and continuous development in the tech workforce.

Managing Difficult Clients and Resolving Conflict to Boost Customer Satisfaction is a thorough course crafted to sharpen communication, empathy, and conflict management capabilities for customer-facing professionals.

This instructor-led, live training (available online or onsite) targets intermediate-level professionals keen on effectively managing difficult clients, resolving conflicts constructively, and enhancing customer satisfaction through structured follow-up and evaluation practices.

By the conclusion of this training, participants will be capable of:

• Pinpointing the root causes of client dissatisfaction and conflict situations.
• Applying principles of emotional intelligence and communication strategies to defuse tension.
• Resolving customer complaints effectively while preserving business relationships.
• Conducting service evaluations and implementing customer satisfaction surveys to measure improvement.

Format of the Course

• Interactive lecture and discussion.
• Role-playing, simulations, and real-world case studies.
• Hands-on exercises for communication and conflict resolution techniques.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Kaizen is an approach centred on continuous, incremental improvement that strengthens productivity, quality and workplace culture.

This instructor-led, live training (online or onsite) is aimed at intermediate-level professionals who wish to apply Kaizen principles, tools and behaviours within their teams and daily operations.

At the conclusion of this course, participants will be able to:

• Explain the key principles and mindset underlying Kaizen.
• Differentiate continuous improvement from reactive problem-solving methods.
• Apply core Kaizen tools such as 5 Whys, Ishikawa diagrams and the PDCA cycle.
• Promote engagement, communication and recognition to strengthen a culture of improvement.

Format of the Course

• Facilitated discussion and guided explanation.
• Team-based activities and hands-on tool application.
• Short, practical demonstrations using real-world scenarios.

Course Customization Options

• This course can be customised to focus on specific operational challenges or team objectives upon request.

Leadership for Directors and Board Members is a program crafted to enhance the leadership and governance competencies of directors and board members.

This instructor-led, live training (available online or onsite) is targeted at directors, executives, and board members keen on refining their leadership, governance, and decision-making skills at the board level.

Upon completion of this training, participants will be able to:

• Comprehend the legal, ethical, and strategic duties of directors and board members.
• Implement principles of sound governance to boost organisational performance.
• Promote effective communication and collaboration within the boardroom.
• Address crises and manage risks at the executive level.

Course Format

• Interactive lectures and facilitated discussions.
• Case studies and role-playing exercises.
• Group activities and scenario-based analysis.

Customisation Options

• To request bespoke training for this course, please contact us to arrange.

Leadership involves guiding individuals and teams to achieve organisational goals while fostering trust, collaboration, and resilience. Effective leaders balance decision-making, people management, and communication skills with personal well-being.

This instructor-led, live training (available online or onsite) is aimed at beginner-level to intermediate-level leaders, managers, and professionals who wish to strengthen their leadership competencies and apply them in organisational contexts.

By the end of this training, participants will be able to:

• Build leadership practices based on trust and autonomy.
• Understand people management fundamentals and the labour framework.
• Apply strategic decision-making in complex scenarios.
• Foster collaboration with a leadership perspective.
• Use assertive communication in difficult conversations.
• Practice self-management techniques and support leader well-being.

Format of the Course

• Interactive lecture and discussion.
• Case studies and group activities.
• Practical exercises and role-playing scenarios.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Canberra (online or onsite) is aimed at intermediate-level internal auditors who wish to enhance their audit effectiveness by applying structured RCA techniques.

By the end of this training, participants will be able to:

• Understand RCA methodologies and their role in internal auditing.
• Identify and analyze the root causes of audit findings.
• Apply RCA tools such as the 5 Whys, Fishbone Diagram, and Failure Mode and Effects Analysis (FMEA).
• Develop corrective and preventive action plans based on RCA findings.
• Integrate RCA into the internal audit process to improve risk management.

The Business Impact Analysis (BIA) employs a structured methodology to identify and evaluate the criticality of organisational processes during potential disruptions.

This consulting engagement is designed for operational and administrative leaders seeking to map, analyse, and document business processes to enhance continuity and resilience.

By the conclusion of this engagement, the organisation will be equipped to:

• Identify critical processes across Finance, Supply Chain, and Quality domains.
• Assess the operational, financial, legal, and reputational impacts resulting from disruptions.
• Define recovery priorities, including RTO and RPO, for critical processes.
• Develop a process criticality matrix and provide recommendations for continuity planning.

Format of the Engagement

• Kick-off and scoping sessions.
• Workshops with process owners.
• Real-world case analysis and data collection.
• Group sessions to construct causal and impact diagrams.
• Drafting and presentation of the BIA report.

Evaluation

• Active participation in workshops and data collection (20%).
• Contribution to impact analysis and scenario discussions (40%).
• Validation and feedback on the draft BIA report (40%).

Engagement Customization Options

• To request adjustments to the scope of this engagement, please contact us to arrange.

Kaizen represents a structured approach to continuous improvement, focusing on small, incremental changes that eliminate waste, enhance quality, and boost efficiency.

This instructor-led live training (available online or onsite) is designed for beginner to intermediate-level professionals who wish to apply Kaizen principles across various departments to improve process discipline, communication, waste elimination, and staff engagement.

By the end of this training, participants will be able to:

• Understand the foundational principles of Kaizen and its relationship with Lean.
• Apply tools such as 5S, root cause analysis, and visual management to reduce inefficiencies.
• Foster a culture of structured problem-solving and team-based improvements.
• Implement Kaizen initiatives across key operational and support areas.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical application.
• Hands-on implementation in a live-lab or workshop environment.

Course Customisation Options

• To request customised training for this course, please contact us to arrange.

This instructor-led, live training in Canberra (online or onsite) is aimed at intermediate-level to advanced-level board members and directors who wish to enhance their leadership, governance, and decision-making skills.

By the end of this training, participants will be able to:

• Understand the key responsibilities and legal duties of a director.
• Develop effective governance structures and boardroom dynamics.
• Enhance strategic decision-making and risk management capabilities.
• Improve communication, leadership, and ethical decision-making at the board level.

This instructor-led, live training in Canberra (online or onsite) is aimed at organisation leaders who wish to learn how to drive change within organisations by implementing effective change leadership strategies.

By the end of this training, participants will be able to:

• Understand the effect of change leadership on individuals, teams, and organisations.
• Apply planning practices to organisational change efforts.
• Effectively drive organisational change through change leadership.

This instructor-led, live training in Canberra (online or onsite) is aimed at intermediate-level professionals who wish to develop a systematic approach to identifying, analysing, and resolving problems using RCA methodologies.

By the end of this training, participants will be able to:

• Understand essential concepts of RCA and continuous improvement cycles.
• Apply different RCA tools to identify the root cause of problems.
• Develop and implement effective problem-solving strategies.
• Integrate RCA into organisational improvement and prevention efforts.

This instructor-led, live training in Canberra (online or onsite) targets beginner-level SAP consultants aiming to gain practical experience and develop a comprehensive understanding of the Employee Central module.

Upon completion of this training, participants will be equipped to:

• Acquire detailed knowledge of the SuccessFactors Employee Central module.
• Comprehend and configure essential module components, including provisioning, security, and data management.
• Execute both basic and complex support and maintenance configurations.

This instructor-led, live training in Canberra (online or onsite) is aimed at beginner-level quality control professionals who wish to learn the fundamentals of Statistical Process Control (SPC) and apply it in real-world scenarios.

By the end of this training, participants will be able to:

• Understand the fundamentals of Statistical Process Control (SPC).
• Use basic SPC tools such as control charts, histograms, Pareto charts, and scatter diagrams to monitor process performance.
• Create and interpret various types of control charts for variable and attribute data to detect and analyze process variations.
• Calculate and interpret process capability indices.

Introduction

Every one of us engages with customers. Delivering excellent service is vital, and it plays a key role in creating opportunities for repeat business.

The Customer Care Service course explores various customer types and offers strategies to serve them more effectively, helping participants improve their own performance along the way. Attendees will gain a robust skill set covering face-to-face interactions, telephone techniques, managing difficult situations, and strategies for encouraging return business.

Objective

As everyone interacts with customers, providing positive service is essential for fostering loyalty and repeat business.

This Customer Care Services course is designed to enhance personal capabilities. Participants will acquire the fundamental skills and knowledge necessary for frontline staff to handle customer inquiries via phone, email, and face-to-face interactions. The curriculum includes techniques for managing difficult calls and successfully generating return business.

Training Benefits

• Identify and meet customer expectations
• Communicate effectively with customers
• Manage customer perceptions
• Deal with different types of customers
• Respond effectively to in-person and telephone customer contacts
• Write effective emails and letters
• Manage stress
• Course Discussions and Exercise
• Stimulating exercises are provided throughout the session, allowing participants to sharpen their problem solving techniques and to improve their Customer Care Service skills and mindset. This course is designed to accommodate a broad range of customer service and fulfillment environments

This instructor-led, live training in Canberra (online or onsite) is designed for beginner, intermediate, and advanced professionals who wish to find, attract, and engage with international candidates.

Upon completing this training, participants will be able to:

• Understand cultural differences
• Comprehend legal and regulatory requirements
• Apply global employer branding techniques
• Access global talent pools and recruitment channels

This instructor-led live training in Canberra (online or onsite) is aimed at beginner-level, intermediate-level, or advanced-level professionals who wish to find, attract, and engage with top international talent. 

By the end of this training, participants will be able to:

• Perform Proactive Sourcing vs Reactive Recruitment
• Use LinkedIn Standard vs LinkedIn Recruiter
• Master Boolean Search Techniques
• Sell Candidates the Opportunity & Partner with Hiring Managers

This instructor-led, live training in Canberra (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to discover, learn and transform into a today's top leaders; or companies who wish to train their managers to become today's top leaders.

By the end of this training, participants will be able to:

• Evaluate their Leadership Style
• Explore the Modern Leadership Prototype
• Examine the Responsibilities of a Leader
• Enhance their Leadership Skills
• Serve as a Role Model

This instructor-led, live training in Canberra (online or onsite) is designed for beginner-level / intermediate-level / advanced-level professionals who wish to attract top international candidates with minimal effort.

By the conclusion of this training, participants will be able to:

• Transition from a Briefing Call to a SAM
• Design Modern and Catchy Job Descriptions
• Apply Employer Branding & EVP Strategies
• Publish Single or Multiple Job ADs
• Receive a Tailored Long-List

A highly interactive programme incorporating individual and group discussions alongside skills practice, empowering participants to share ideas and enhance their capabilities.

Audience

Anyone seeking to strengthen their assertiveness skills.

Aim

This course aims to boost confidence and improve the participant's ability to communicate assertively and with confidence to colleagues and customers.

Objectives

By the end of the programme, participants will:

• Understand and overcome barriers to assertiveness.
• Recognise behavioural traits in themselves and others, and learn effective strategies for managing them.
• Communicate effectively with a diverse range of people to achieve win-win outcomes wherever possible.
• Manage difficult situations effectively.

This instructor-led, live training (online or onsite) is designed for team leaders and middle managers seeking to adopt AI safely and effectively by addressing the critical human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Determine when to utilise AI and when to refrain (identifying stop rules).
• Verify AI outputs against practical standards (identifying red flags, seeking second sources).
• Establish accountability and define escalation triggers.
• Build team agreements and a 30-day adoption plan.

Finance / Management

By the conclusion of this course, participants will be equipped to:

• Recognise the importance of managing one's own behaviour as a prerequisite for influencing the actions of others
• Evaluate the strengths and limitations of the various communication channels at their disposal
• Effectively manage relationships with both internal and external customers and stakeholders

Course Format

This course combines highly interactive elements, including:

• Guided Discussions
• Slide Presentations
• Practical Exercises
• Case Studies

This instructor-led, live training in Canberra (online or onsite) is aimed at HR personnel, store managers, and operations supervisors who wish to use competency-focused interviewing techniques to identify ideal candidates, design effective screening processes, and balance rigour with inclusivity to attract a broader talent pool.

This instructor-led, live training is based in Ottawa but can be delivered virtually. It is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

This instructor-led, live training in Canberra (online or onsite) is aimed at current CTOs and upcoming CTOs such as technical directors or technical managers who wish to acquire the technical and managerial perspective needed to be an effective CTO.

By the end of this training, participants will be able to:

• Hire and lead a vibrant and innovative technical team.
• Effectively adopt and manage the technology needed to develop great products.
• Apply useful techniques and strategies for managing products and projects.
• Scale the company business and move it in the right direction.

In this instructor-led training, you will learn how to delegate strategically, set clear expectations, and cultivate trust within your team. Designed for mid-level managers, this course covers the barriers to delegation, practical handoff techniques, accountability structures, and trust-building practices.

Audience

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course

This course offers a highly interactive blend of:

• Facilitated discussions
• Slide presentations
• Exercises and
• Case studies

By the end of the course, delegates will be able to:

• Comprehend conflict and its impact on ourselves and others
• Identify assertive and non-assertive behaviours
• Recognise the necessity of self-management prior to managing others
• Enhance capability in engaging with conflict assertively
• Gain confidence through demonstrations and practical simulations

Overview

Regulators worldwide are increasingly tying the volume of risk banks take to the capital they must hold, prompting financial institutions to adopt risk-based management practices. As banks, their products, regulations, and the global market grow in complexity, effective risk management faces mounting challenges. A critical lesson from the banking crisis of the past five years is that risks are deeply interconnected; to manage them efficiently, banks must comprehend these interactions.

Key features include:

• An explanation of current risk-based regulations
• A detailed review of the major risks banks face
• Industry best practices for adopting an enterprise-wide approach to integrate risk management across the entire organisation
• The use of governance techniques to foster a group-wide culture where everyone actively participates in managing risks in alignment with the bank’s strategic objectives
• An exploration of the challenges risk managers may encounter in the future

The course makes extensive use of case studies designed to explore, examine, and reinforce the concepts and ideas covered over the five days. Historical events at banks are utilised throughout to highlight failures in risk management and actions that could have been taken to prevent losses.

Objectives

The objective of this course is to assist bank management in delivering an appropriate integrated strategy for managing complex and evolving risks and regulations in today’s international banking environment. Specifically, it aims to provide senior-level management with an understanding of:

• Major risks within the financial industry and key international risk regulations
• How to manage a bank’s assets and liabilities whilst maximising returns
• The interaction between different risk types and how banks utilise an integrated approach for their management
• Corporate governance and best practice approaches for managing the diverse interests of stakeholders
• How to develop a culture of risk governance as a tool for minimising unnecessary risk-taking

Who should attend this seminar

This course is intended for those new to integrated risk management, senior management responsible for strategic risk management, or those wishing to deepen their understanding of enterprise risk management. It will be beneficial to:

• Board-level bank management
• Senior managers
• Senior risk managers and analysts
• Senior directors and risk managers responsible for strategic risk management
• Internal auditors
• Regulatory and compliance personnel
• Treasury professionals
• Asset and liability managers and analysts
• Regulators and supervisory professionals
• Suppliers and consultants to banks and the risk management industry
• Corporate governance and risk governance managers

ISO 26262 sets out the requirements for functional safety within the automotive industry.

This instructor-led live training (available online or onsite) is designed for automotive professionals who wish to adopt the ISO 26262 standard within their organisations.

By the conclusion of this training, participants will be able to:

• Gain an understanding of functional safety as it applies to automotive hardware and software development.
• Comprehend the legal responsibilities and compliance obligations associated with ISO 26262.
• Put into practice the safety processes prescribed by ISO 26262.

Course Format

• Interactive lectures and discussions.
• Numerous exercises and practical activities.
• Hands-on implementation in a live laboratory environment.

Course Customisation Options

• To request bespoke training for this course, please contact us to make arrangements.

Kaizen methodology reshapes how organizations approach daily operations through systematic continuous improvement. This training examines proven total quality control methods, East-West management contrasts, problem-solving techniques, and labor relations strategies while exploring frameworks for transforming corporate culture and supplier partnerships. Participants leave equipped to identify inefficiencies, design lean workflows, and cultivate a culture of ongoing optimization.

Artificial Intelligence is reshaping how organisations make decisions, operate, and structure themselves. However, adopting AI introduces fresh leadership challenges: deciding when to leverage AI, integrating it effectively into workflows, maintaining team trust, and ensuring clear accountability and governance.

The course 'Leading in the Age of Artificial Intelligence' has been designed to help leaders integrate AI consciously, strategically, and with a human-centred approach. It combines practical AI tools with established models of leadership, motivation, and team management.
This is not a technology-focused course; it is a leadership programme tailored for the era of AI. It emphasises decision-making, people management, governance, and results, ensuring that AI enhances performance rather than becoming a source of fear, loss of control, or internal resistance.

By the end of the training, participants will be able to:

• Grasp the impact of Artificial Intelligence on leadership decisions and team management.
• Leverage AI tools to support decision-making, planning, and communication.
• Apply established leadership frameworks within AI-enabled work environments.
• Manage 'Human + AI' teams with varying levels of maturity, autonomy, and digital literacy.
• Define objectives, metrics, and responsibilities in environments utilising AI (OKR, KPI).
• Address ethics, risk, and governance regarding the organisational use of Artificial Intelligence.
• Develop an action plan for the sustained, responsible, and effective adoption of AI within the organisation.

Modern organisations are increasingly recognising that neurodiversity is not an anomaly but a natural component of the population—approximately 1 in 7 individuals function in ways classified as neurodiverse. Consequently, most contemporary teams comprise individuals with varied approaches to thinking, learning, communicating, and acting. For leaders, this represents not a hurdle, but a significant opportunity for professional development.

Who is this for

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Course Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led, live training in Canberra (available online or onsite) is tailored for managers and executives keen on implementing the right tools, skills, and methodologies to manage distributed teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt to a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

The primary aim of this programme is to shift the audit process from a reactive 'finding' exercise to a proactive 'prevention' strategy. By mastering Root Cause Analysis, the Internal Audit team will focus specifically on eliminating recurring findings. This ensures that once a weakness is identified, the recommendations provide a lasting solution, safeguarding the company’s operational efficiency and financial integrity.

Failing to implement structured RCA creates a high-risk environment:

• Financial Erosion: Unresolved root causes in financial processes lead to cumulative leakages that increase over time.
• Resource Wastage: Auditors spend 40% more time re-auditing the same failed controls rather than focusing on new strategic risks.
• Diminished Authority: Repeatedly reporting the same issues weakens the Audit Division's influence with senior management and auditees.

Overview

This five-day program is designed to help participants enhance their strategic thinking, planning, and management capabilities, covering the tactical and operational requirements necessary for successful implementation in high-pressure environments. The course addresses critical challenges such as conflict management, change management, the qualities of effective leadership, and team motivation. Through interactive case studies and sector-specific examples, participants are encouraged to share their experiences and challenges to develop practical, workplace-focused solutions that they can immediately apply in their roles.

The primary goal of the programme is to equip executives with the skills to scan the business landscape for profitable opportunities and to develop strategies for gaining a competitive advantage in an increasingly saturated market. Additionally, the programme provides insights into leadership best practices and behaviours that strengthen executives' capacity to navigate the complexities and uncertainties of managing a high-performing organisation.

Learning Objectives

Upon completion of this course, delegates will be able to:

• Identify the key challenges faced by an organisation;
• Explain various approaches to organisational development planning;
• Analyse the current business environment and the factors influencing the organisation;
• Evaluate resources both within and external to the organisation;
• Explain different approaches to managing strategy and its integration into the business plan;
• Evaluate alternative development strategies to recommend those best suited to the firm's needs;
• Apply a deeper understanding of strategic development plans;
• Objectively discuss the risks, benefits, and costs associated with implementing new strategies, including managing team conflict;
• Define approaches to managing identified risks;
• Analyse the potential positive and negative impacts on the firm resulting from the new strategy;
• Design policies, systems, and processes to successfully implement emergent strategic plans;
• Cover the key steps in change management;

Who Should Attend

• Product/Service Managers
• Newly appointed as well as established Managers and Team Leaders
• Heads of Operations
• Senior Bank Managers
• Human Resource Managers
• Operations Managers
• Marketing Managers

Methodology
The course comprises facilitated workshops, supplemented by case studies drawn from published real-life examples and/or practical experience. Attendees will have opportunities to work in small groups to synthesise ideas and strategies and apply the material within the context of their own organisations or departments. Open forum discussions will also be a key component of the learning process.

This instructor-led, live training in Canberra (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level and addresses the challenge of transforming passive or resistant observers into active, supportive partners through systematic analysis and psychological insight.

In complex business environments, project success rarely depends on technical execution alone; it hinges on the support of the people involved. The primary challenge in Stakeholder Management is navigating the "web of influence"—understanding that different parties have competing priorities, varying levels of power, and subjective definitions of success. Without proactive management, projects often face "hidden blockers," sudden shifts in support, or communication breakdowns.  

By the end of this training, participants will be able to:

• Identify stakeholders,
• Analyse their influence and expectations,
• Select appropriate communication strategies,
• Handle conflicts of interest,
• Build long-term relationships.  

This training course has been designed for investors, business owners, directors, managers, executives, and analysts who wish to develop strategic planning skills. It is not intended for academic purposes but is aimed at helping you start achieving your goals today.

The course centres on strategic planning for businesses where flexibility and continuous learning are paramount. The primary focus is on corporate and investment strategy, utilising current real-world examples. Each participant will have the opportunity to create a strategic plan and learn how to implement it in practice.

Our services are delivered online to clients worldwide in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programmes are designed to inspire and empower managers. Delivered conveniently online within the normal flow of work by expert facilitators and coaches.

By the end of this training, participants will have nurtured the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people.

LEADERSHIP
Management is about task and process. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.

This instructor-led, live training in Canberra (online or onsite) is aimed at managers, supervisors, and technical professionals transitioning into leadership roles who wish to use structured leadership frameworks and communication tools to strengthen authority, delegation, and team performance in growing organisations.

By the end of this training, participants will be able to:

• Define and apply clear leadership authority and accountability within their scope.
• Delegate tasks and outcomes effectively while maintaining performance oversight.
• Conduct structured, direct, and constructive performance conversations.
• Communicate expectations clearly to improve engagement and cross-functional alignment.