KAIZEN Training Course

Introduction

• The value of Kaizen
• Kaizen and management
• Kaizen and Total Quality Control (TQC)
• Kaizen and suggestion systems
• Kaizen and competition
• Process-oriented vs results-oriented management

Eastern vs Western comparison

• Kaizen and innovation
• Kaizen and measurement

From Total Quality Control to Kaizen

• Quality control — managing the quality of people
• Quality control methods: A comparison between Japan and the West
• Adhering to the PDCA cycle
• Grassroots-level Kaizen

Practical application

• Management-led Kaizen
• Implementing Kaizen
• Team-led Kaizen
• Individual-led Kaizen

Management perspective

• Cross-functional management
• Policy deployment
• Quality deployment
• Total Productive Maintenance

Problem-solving methodologies

• Issues in management
• Kaizen activities and industrial relations
• Labor and management: Enemies or allies?
• The commitment of senior management

Changing corporate culture

• The customer: The ultimate judge of quality
• Supplier relationships and corporate culture: Challenges facing the West

Case study analysis