Leading Digital Transformation: Making Change Stick and Overcoming Resistance Training Course

This instructor-led, live training in Australia is aimed at intermediate-level managers, Product Owners and specialists who wish to apply Agile ways of working in banks, financial institutions and the public sector without compromising regulatory requirements.

By the end of this training, participants will be able to:

• Build regulatory and compliance requirements into the product backlog from the start.
• Define the governance and documentation that are really needed.
• Work with risk, compliance and IT security as partners.
• Plan a regulated product change using Agile practices.

This instructor-led, live training in (online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

This instructor-led, live training is based in Ottawa but can be delivered virtually. It is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

In this instructor-led training, you will learn how to delegate strategically, set clear expectations, and cultivate trust within your team. Designed for mid-level managers, this course addresses the barriers to delegation, practical handoff techniques, accountability structures, and trust-building practices.

This live, instructor-led training in Australia (delivered online or on-site) is designed for intermediate-level managers and specialists who wish to comprehend what drives digital change in financial services and how to drive it within their own organisations.

Upon completion of this training, participants will be able to:

• Articulate the key drivers of digital change in banking and financial services.
• Identify value-creation opportunities in digital channels, lending, and SME banking.
• Understand how Agile methodologies and product thinking underpin transformation.
• Draw insights from both successful and unsuccessful transformation initiatives.

This instructor-led, live training in Australia (online or onsite) is aimed at business leaders wishing to undertake a Digital Transformation within their organizations.

By the end of this training, participants will be able to:

• Describe the concepts of Digital Transformation
• Identify areas of an organization where it makes sense to undertake digitization
• Draw out a digitization strategy that describes the changes needed in process, technology and training.

This instructor-led, live training in Australia (online or onsite) is aimed at intermediate-level to advanced-level IT leaders, compliance officers, and digital transformation managers who wish to use a structured roadmap approach to implement digital sovereignty initiatives.

By the end of this training, participants will be able to: assess their organization's digital sovereignty maturity, develop a comprehensive strategy, create an actionable implementation roadmap, establish governance frameworks.

This instructor-led live training in Australia (online or onsite) is tailored for intermediate-level IT professionals and business managers who wish to understand the potential of IoT and edge computing to enable efficiency, real-time processing, and innovation across various industries.

By the end of this training, participants will be able to:

• Comprehend the principles of IoT and edge computing and their pivotal role in digital transformation.
• Recognise practical use cases for IoT and edge computing within the manufacturing, logistics, and energy sectors.
• Distinguish between edge and cloud computing architectures and their respective deployment scenarios.
• Deploy edge computing solutions to facilitate predictive maintenance and real-time decision-making.

Designed for participants at beginner to intermediate levels, this instructor-led live training in Australia (delivered online or onsite) explores the foundational principles of ICF coaching. This includes its core competencies and ethical guidelines, while offering practical experience in applying coaching techniques.

Upon completion of this training, participants will be able to:

• Comprehend the ICF Core Competencies and apply them within coaching practice.
• Demonstrate proficiency in active listening, questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in all professional coaching engagements.
• Develop a unique coaching style that aligns with ICF principles.

This instructor-led, live training in Australia (online or onsite) is aimed at organisation leaders who wish to learn how to drive change within organisations by implementing effective change leadership strategies.

By the end of this training, participants will be able to:

• Understand the effect of change leadership on individuals, teams, and organisations.
• Apply planning practices to organisational change efforts.
• Effectively drive organisational change through change leadership.

This instructor-led, live training in Australia (online or onsite) is aimed at intermediate-level Product Owners, business analysts and process owners who wish to redesign processes around the customer rather than digitise them as they are.

By the end of this training, participants will be able to:

• Map an existing process from the customer's point of view.
• Identify unnecessary steps, documents, approvals and hand-offs.
• Design a simpler target process with business, IT, risk and compliance.
• Turn the redesign into a backlog and measure the results.

This instructor-led, live training in Australia (online or onsite) is designed for beginner-level digital technology professionals who wish to gain comprehensive knowledge and practical tools for understanding and acting on responsible digital practices.

By the end of this training, participants will be able to:

• Understand the environmental, social, and societal impacts of digital technology.
• Learn best practices to reduce digital footprints in professional and personal activities.
• Acquire knowledge of eco-design for sustainable digital services.
• Implement responsible digital practices in their work.

This instructor-led, live training in Australia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level and addresses the challenge of transforming passive or resistant observers into active, supportive partners through systematic analysis and psychological insight.

In complex business environments, project success rarely depends on technical execution alone; it hinges on the support of the people involved. The primary challenge in Stakeholder Management is navigating the "web of influence"—understanding that different parties have competing priorities, varying levels of power, and subjective definitions of success. Without proactive management, projects often face "hidden blockers," sudden shifts in support, or communication breakdowns.  

By the end of this training, participants will be able to:

• Identify stakeholders,
• Analyse their influence and expectations,
• Select appropriate communication strategies,
• Handle conflicts of interest,
• Build long-term relationships.