Course Outline
Understanding Assertiveness
- Defining assertiveness and distinguishing it from related concepts
- Differentiating between passive, aggressive, passive-aggressive, and assertive behaviours
- Evaluating personal communication styles
- Exploring the advantages of assertive communication in a professional environment
Building Confidence and Self-Awareness
- Identifying personal obstacles to assertiveness
- Challenging limiting beliefs to boost self-confidence
- Recognising emotional triggers and developing appropriate responses
- Cultivating a positive and confident mindset
Communicating with Confidence
- Mastering the principles of effective verbal and non-verbal communication
- Practising active listening and posing impactful questions
- Clearly and respectfully expressing opinions, needs, and expectations
- Declining requests professionally while preserving relationships
Understanding Others and Influencing Positively
- Identifying various communication and behavioural styles
- Adapting communication approaches to suit different personalities
- Establishing rapport and building trust
- Applying influencing techniques to secure positive results
Managing Difficult Conversations
- Preparing for challenging interactions
- Addressing conflict in a calm and constructive manner
- Responding assertively to criticism, complaints, and difficult behaviour
- Maintaining professionalism and emotional control under pressure
Practical Assertiveness Skills
- Providing and receiving constructive feedback
- Negotiating mutually beneficial solutions
- Applying assertiveness techniques in meetings, presentations, and daily workplace interactions
- Engaging in practical exercises and role-play using real-world workplace scenarios
Continuing Professional Development
- Reflecting on personal strengths and areas for growth
- Developing a personal plan for improving assertiveness
- Setting SMART goals for ongoing professional development
- Identifying opportunities to apply new skills in the workplace
Requirements
No prior requirements.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
