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Course Outline

Leadership vs Management

  • Exploring the similarities and distinctions between Leadership and Management, and identifying what defines a Great Leader;
  • What constitutes a Great Manager?
  • Management Styles
  • Organisational Climate
  • Integrating Management Styles with Organisational Climate

Building a Successful Team

  • Defining a Team
  • The stages of Team Development
  • How managers can influence the stages of Team Development…

Performance Management

  • Setting Objectives
  • Managing Individual Performance
  • Coaching for Enhanced Performance
  • Delegation
  • Utilising Feedback as a Performance Management tool

Effective Change Delivery

  • Understanding why Change succeeds (or fails)
  • The 9 key change principles
  • Emotional reactions to change
  • Resistance to change – and the potential benefits of resistance

Negotiating for Optimal Results

  • Communication in Negotiation
  • The significance of Effective Presentations
  • Various Negotiating Strategies
  • Comparing Different Strategies
  • Building Rapport
  • The 3-phase Negotiating Process

Managing Conflict

  • Identifying the causes of conflict
  • The Phases of Conflict Handling
    • Analysing the Conflict
    • Understanding your / the other person’s position in the conflict
    • Resolving the Conflict
  • Kilmann’s Five Conflict-Handling Modes – and their practical application
  • Bridging the Gap
 7 Hours

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Provisional Upcoming Courses (Require 5+ participants)

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