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Duration 6 hours
Course Outline
The Strategic Value of Delegation
- Why mid-level managers often struggle to delegate
- The cost of taking on every task personally
- Connecting delegation to team development and leadership growth
Understanding Your Team's Capabilities
- Assessing skills, readiness, and motivation
- Matching tasks to the right individuals
- Identifying development opportunities through delegation
What to Delegate and What to Retain
- The task-retention matrix
- Distinguishing between high-impact and routine tasks
- Recognising red flags that indicate you are holding on too tightly
The Art of the Handoff: A Practical Framework
- Setting clear objectives, outcomes, and boundaries
- Communicating authority, resources, and timelines
- Utilising the one-page delegation brief template
Practical Activity: Delegation Role-Play
- Practising a real-world handoff using the delegation framework
- Receiving peer feedback on clarity and trust signals
- Refining the approach before applying it in the workplace
Building Accountability Without Micromanagement
- Distinguishing between check-ins and hovering
- Utilising outcome-based milestones
- Holding people accountable with empathy
Overcoming Barriers to Delegation
- Manager fears: losing control, rework, and being replaced
- Team member resistance: lack of confidence or motivation
- Reframing mistakes as valuable learning moments
The Link Between Delegation and Team Trust
- How delegation signals trust (or its absence)
- The trust equation for managers
- Common trust-breakers during task handoffs
Practical Activity: The Trust Canvas Workshop
- Mapping trust drivers and blockers within your team
- Creating team-specific trust agreements
- Developing a concrete action plan to close trust gaps
Communication and Feedback During Delegation
- Active listening when receiving progress updates
- Delivering redirecting feedback without reclaiming the task
- Celebrating wins and recognising ownership
Sustaining Long-Term Delegation Habits
- Integrating delegation into weekly routines
- Tracking the impact of delegation on team capacity
- Personal commitment contracts for ongoing practice
Requirements
This course is tailored for mid-level managers, team leads, and project managers who oversee direct reports.
- Foundational experience in a supervisory or team lead role
- Familiarity with general management concepts
- An openness to critically examine personal delegation habits
Audience
- Mid-level managers seeking to alleviate workload bottlenecks
- Team leaders aiming to build stronger trust with their direct reports
- Project managers transitioning from execution-focused roles to leadership
