Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Duration 7 hours
Course Outline
Comprehending Sensitivity in the Workplace
- Defining sensitivity and respect in a professional context
- The influence of word choice, tone, and body language
- Developing awareness of cultural, personal, and social variances
Identifying and Managing Unconscious Bias
- How biases develop and affect decision-making processes
- Instances of microaggressions and inadvertent offences
- Actionable strategies to mitigate bias and encourage fairness
Empathy and Emotional Intelligence
- Gaining insight into others' viewpoints and emotions
- Practising active listening and compassionate communication
- Utilising empathy to deepen trust and cooperation
Managing Sensitive Scenarios
- Addressing conflict or offence in a constructive manner
- Preserving professionalism when under pressure
- Transforming challenging discussions into learning opportunities
Fostering an Inclusive Culture
- Championing respect, openness, and collective responsibility
- Encouraging inclusive behaviours in daily interactions
- The role of leadership in exemplifying sensitivity
Practical Application and Reflection
- Case-based activities focused on sensitive workplace situations
- Group reflections and sharing of insights
- Developing a personal action plan to implement sensitivity principles
Summary and Future Actions
- Recap of essential concepts and practices
- Commitment to ongoing awareness and respect
- Strategies for sustaining long-term inclusivity in the workplace
Requirements
- Experience working within teams or in client-facing roles
- Willingness to engage in self-reflection and group discussions
- No prior training in diversity or inclusion is necessary
Target Audience
- Staff and team leaders looking to champion respect and inclusion in the workplace
- Managers who wish to cultivate awareness and empathy within their teams
- Organisations committed to reinforcing a culture of sensitivity and mutual understanding
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.