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 Duration 7 hours

Course Outline

Comprehending Sensitivity in the Workplace

  • Defining sensitivity and respect in a professional context
  • The influence of word choice, tone, and body language
  • Developing awareness of cultural, personal, and social variances

Identifying and Managing Unconscious Bias

  • How biases develop and affect decision-making processes
  • Instances of microaggressions and inadvertent offences
  • Actionable strategies to mitigate bias and encourage fairness

Empathy and Emotional Intelligence

  • Gaining insight into others' viewpoints and emotions
  • Practising active listening and compassionate communication
  • Utilising empathy to deepen trust and cooperation

Managing Sensitive Scenarios

  • Addressing conflict or offence in a constructive manner
  • Preserving professionalism when under pressure
  • Transforming challenging discussions into learning opportunities

Fostering an Inclusive Culture

  • Championing respect, openness, and collective responsibility
  • Encouraging inclusive behaviours in daily interactions
  • The role of leadership in exemplifying sensitivity

Practical Application and Reflection

  • Case-based activities focused on sensitive workplace situations
  • Group reflections and sharing of insights
  • Developing a personal action plan to implement sensitivity principles

Summary and Future Actions

  • Recap of essential concepts and practices
  • Commitment to ongoing awareness and respect
  • Strategies for sustaining long-term inclusivity in the workplace

Requirements

  • Experience working within teams or in client-facing roles
  • Willingness to engage in self-reflection and group discussions
  • No prior training in diversity or inclusion is necessary

Target Audience

  • Staff and team leaders looking to champion respect and inclusion in the workplace
  • Managers who wish to cultivate awareness and empathy within their teams
  • Organisations committed to reinforcing a culture of sensitivity and mutual understanding

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Testimonials (2)

Provisional Upcoming Courses (Require 5+ participants)

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