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Course Outline

Understanding Ourselves and Others

  • Understanding that when we ask others to attend a meeting, we are imposing our priorities upon them
  • What drives our behaviour?
  • Are we aware of how our behaviour affects others: do they always respond as we want or as they should? If not, why not…?

The Process for Managing Meetings

  • Why is a meeting necessary; what are the alternatives; are any of these preferable?
  • The process for calling, managing, and preparing for meetings:
    • Creating a meaningful agenda covering the meeting’s objectives, subjects to be covered, and suggested timings
    • Inviting only the right people – and nobody else
    • Managing the meeting: allowing only relevant contributions (while carefully differentiating between relevant and irrelevant inputs); sticking to the agenda; keeping to time
    • Creating outputs: not necessarily detailed minutes, but at least action points
    • Arranging follow-up meeting(s)

Attending Meetings

  • Do I need to attend every meeting to which I am invited?
  • How do I decide whether or not to attend meetings?
  • What justifications do I have for declining to attend?
  • What else am I allowed to do during a meeting, considering the attendees, subject matter being discussed, and timings?

Other Personal Efficiency and Time Management Issues

  • Setting Objectives – personal and professional – and adhering to them
  • Work Prioritisation
    • How do I decide what needs to be done?
    • How do I prioritise these activities?
  • Employee-Imposed Time: are my staff and colleagues working for me, or am I working for them…?
  • Time Bandits: what else steals time away from me, and what can I do about it?
    • E-mails
    • Telephone calls
    • Unplanned interruptions
    • Displacement activities: procrastination…
    • Other things…
  • Effective Delegation
  • Assertiveness: seeking a compromise; learning to say “no” effectively
 7 Hours

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