Online or onsite, instructor-led live Soft Skills (also known as people skills, interpersonal skills, social skills and transferable skills) training courses demonstrate through discussion and exercises how to understand the dynamics of human relations in a business environment and how to apply Soft Skills techniques, habits and mindsets to improve relationships as well as business results, while creating a more fulfilling experience in work and life.
Soft Skills training is available as "online live training" or "onsite live training". Onsite live Soft Skills training can be carried out locally on customer premises in Australia or in NobleProg corporate training centers in Australia.
NobleProg -- Your Local Training Provider
Testimonials
I generally was benefit from the interaction and flexibility.
Olivier Pugliesi-Conti
Course: Communicating and Influencing - For Managers and Team Leaders
The team vs. team exercise. It made me cognizant of the negative behaviours of my strong areas.
Jordan Ruegg
Course: Building an Effective Team with Belbin Team Roles
We could practice on real situation and Helen gave to me a lot of practical tips.
Elisa Venturini
Course: Assertiveness
The trainer made the class very dinamyc and you can tell it is very knowloable on the topic.
Hewlett-Packard Centro de Servicios Globales, S. de R.L. de C.V.
Course: Influence in Action
the pace, the information provided. the way it as taught with theory and practice cases, handouts, exercises, etc.
Carlos Abascal - Hewlett-Packard Centro de Servicios Globales, S. de R.L. de C.V.
Course: Influence in Action
I would like to have one more practice/exercise of negotiation and not only one.
Susana Michel - Hewlett-Packard Centro de Servicios Globales, S. de R.L. de C.V.
Course: Influence in Action
I liked the all the information provided, knowledge and experience sharing.
Mike Silva - Hewlett-Packard Centro de Servicios Globales, S. de R.L. de C.V.
Course: Influence in Action
Knowledgeable speaker and a lot of examples
Instytut Automatyki i Informatyki Stosowanej, Politechnika Warszawska
Course: Public Speaking 101
Everything :-)
Instytut Automatyki i Informatyki Stosowanej, Politechnika Warszawska
Course: Public Speaking 101
ok
Neinver Asset Management Polska Sp. z o.o.
Course: MS PowerPoint - poziom zaawansowany
Interesting in general
GMV Innovating Solutions Sp. z o.o.
Course: Effective communication skills
Pizza exercise
GMV Innovating Solutions Sp. z o.o.
Course: Effective communication skills
Exercises
Rafał Rzatkiewicz - GMV Innovating Solutions Sp. z o.o.
Course: Effective communication skills
Exercises and trainer experience
GMV Innovating Solutions Sp. z o.o.
Course: Effective communication skills
I liked the excercises based on the current researches
GMV Innovating Solutions Sp. z o.o.
Course: Effective communication skills
The trainer eventually managed to get even the most reluctant participants involved. He's impressively knowledgeable about the subject.
GMV Innovating Solutions Sp. z o.o.
Course: Effective communication skills
It had a lot of practical exercises
Fernando Sousa - GMV Innovating Solutions Sp. z o.o.
Course: Effective communication skills
Customised to my needs
Course: Business Communication Skills
Customised to my needs
Course: Business Communication Skills
All of it
Ben Russell Carers
Course: Assertiveness
Reflecting own my self to learn others
Roy Dekker - Axway GmbH
Course: People and Team Management
How open the trainer is about relevant issues. He can easily relate with his students.
Amdocs
Course: Public Speaking 101: The Art of Mastering Self-Expression (With Social Media Relevance)
the application as this makes us think and evaluate what we have learn on the training
Accenture Inc.
Course: Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
Info about RPA, AI and IoT.
Jubilee Petil - Accenture Inc.
Course: Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
The online quizzes and last part with final product that needs to be presented.
Accenture Inc.
Course: Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
The application - Group activity :)
Analyn Villarin - Accenture Inc.
Course: Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
It was challenging to have the course online but it worked quite good. Though it was not possible to train the in person training/presentations. Alistar was very adaptable and gave us great challanges, good tips and tricks.
DFDS A/S
Course: Train-the-Trainer
I really liked the personalization and the rhythm of the training, it was lively and focused on what I needed.
skyguide
Course: Public Speaking 101
The positive attitude the trainer to us. Energetical way of sharing the knowledge. Taking under the loop the topic: color energy specific.
Ewelina Krasocha - Schaeffler Global Services Europe
Course: Effective communication skills
Balance between lecture and engaging the audience.
Schaeffler Global Services Europe
Course: Effective communication skills
contact with participants, variety of exercises.
Schaeffler Global Services Europe
Course: Effective communication skills
For sure the atmosphere, as the training was delivered in a very pleasant way and all exercises were well prepared.
Karolina Wroblewska - Schaeffler Global Services Europe
Course: Effective communication skills
energy
Schaeffler Global Services Europe
Course: Train the Trainer
Confidence of trainer.
Schaeffler Global Services Europe
Course: Train the Trainer
Customised to my needs
Course: Business Communication Skills
Customised to my needs
Course: Business Communication Skills
Soft Skills Subcategories in Australia
Soft Skills Course Outlines in Australia
Course Name
Duration
Overview
Course Name
Duration
Overview
7 hours
Overview
This course aims to inspire trainees to become leaders by showing what makes or breaks a leader.
14 hours
Overview
INTRODUCTION
International Business Etiquette is not about rules & regulations but is particularly important for personal working or traveling for business.
Knowledge of international business etiquette is relevant for conducting meetings, building relationships with others and demonstrating respect for local culture.
In the business world, good business etiquette means that you act professionally and exercise proper manners when engaging with others in your profession.
OBJECTIVE
This course is design to enhance and Benefits Professional on the following .
- Enhanced Personal & Professional image.
- Mastering International Protocol & personal diplomacy.
- Proficiency and competence in various forms of corporate and diplomatic communication.
- Increased self-confidence in official, formal and informal contacts.
- Sharpened professional communication skills.
- Increased confidence in public relations.
- Perfected understanding of formal and informal dress, including evening attire.
- Enhanced ability to work in international environment, understanding key elements of cross-cultural communication and refined competence in contacts with partners’ from all over the world.
14 hours
Overview
INTRODUCTION
China: a developing country and the world’s second largest economy. China’s rapid market transformation and economic expansion supported by a series of government reforms is now an attractive destination to do business and seek jobs opporrtunites. .
Chinese business culture and etiquette can be a little different than Western business practices. As you start to seek jobs opportunities or expand your business in China, it is important to have at least a basic understanding of Chinese business culture and etiquette. Knowing and practicing common customs will also help you relax, avoid embarrassment, and focus on building success.
When it comes to Chinese business etiquette, there is just one overarching rule:
When in China, do as the Chinese do!
The main learning and development objectives is to lean and gain new skills knowledge in Chinese Business Culture and Social etiquette that helps Corporate Representatives, Professionals to do a job well in China.
China: a developing country and the world’s second largest economy. China’s rapid market transformation and economic expansion supported by a series of government reforms is now an attractive destination to do business and seek jobs opporrtunites. .
Chinese business culture and etiquette can be a little different than Western business practices. As you start to seek jobs opportunities or expand your business in China, it is important to have at least a basic understanding of Chinese business culture and etiquette. Knowing and practicing common customs will also help you relax, avoid embarrassment, and focus on building success.
When it comes to Chinese business etiquette, there is just one overarching rule:
When in China, do as the Chinese do!
The main learning and development objectives is to lean and gain new skills knowledge in Chinese Business Culture and Social etiquette that helps Corporate Representatives, Professionals to do a job well in China.
21 hours
Overview
INTRODUCTION
- Have you ever felt unsure of yourself in social situations?
- Are you concerned about how to address people or how to propose a toast?
- Where to seat your VIP or even which fork to use?
- Although having proper protocol and etiquette may go by unnoticed, its absence will be duly noted
In this course you will learn
- How to handle social situations with grace and ease.
- You will also experience and learn the art of dining etiquette,
- In a real restaurant setting.
You will learn how to handle all types of crockery and cutlery at casual and formal gatherings and experience special foods without embarrassment.
Whether you are in charge of a social occasion or attending one, you can be a gracious host and appreciative guest!
- Have you ever felt unsure of yourself in social situations?
- Are you concerned about how to address people or how to propose a toast?
- Where to seat your VIP or even which fork to use?
- Although having proper protocol and etiquette may go by unnoticed, its absence will be duly noted
In this course you will learn
- How to handle social situations with grace and ease.
- You will also experience and learn the art of dining etiquette,
- In a real restaurant setting.
You will learn how to handle all types of crockery and cutlery at casual and formal gatherings and experience special foods without embarrassment.
Whether you are in charge of a social occasion or attending one, you can be a gracious host and appreciative guest!
14 hours
Overview
This course is designed to help Managers and Executives understand the Important and organizational of Press Conference. Participants will be introduced to the important of Press Conference, tools such as understanding the media, building a relationship with the media, writing press releases, preparing press kits, organizing a press conference, and dealing with media interviews. The interactive workshop will also provide useful tips on how to establish and enhance an organization’s responsiveness to the media and how to maintain good relations with media representatives and organizations.
Objectives.
• Developing competencies in the area of organizational of Press Conference
• Increasing the efficiency of Managing Press Conference and Media Enquiries
• Attaining the knowledge of how to get to the underlying needs and expectations of journalist
• Building strong and sustainable relationships with members of the press or media
• Expanding the positive image of the company in the market
• Identifying, reducing, and overcoming objections and barriers
• Developing skills to communicate clearly and effectively
Training Benefits.
• Those who are interested in harnessing the power of public relations to better achieve organizational
goals
• Managers/Executives who need to establish and maintain effective media relations
• Those who need to gain a better understanding of PR tools like press releases, press kits and press
conferences
• Those who wish to learn how to handle media interviews to achieve positive results
Objectives.
• Developing competencies in the area of organizational of Press Conference
• Increasing the efficiency of Managing Press Conference and Media Enquiries
• Attaining the knowledge of how to get to the underlying needs and expectations of journalist
• Building strong and sustainable relationships with members of the press or media
• Expanding the positive image of the company in the market
• Identifying, reducing, and overcoming objections and barriers
• Developing skills to communicate clearly and effectively
Training Benefits.
• Those who are interested in harnessing the power of public relations to better achieve organizational
goals
• Managers/Executives who need to establish and maintain effective media relations
• Those who need to gain a better understanding of PR tools like press releases, press kits and press
conferences
• Those who wish to learn how to handle media interviews to achieve positive results
21 hours
Overview
Who should attend
Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships.
Course description
Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives.
This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence with out authority and improve quality of relationships and productivity.
Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships.
Course description
Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives.
This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence with out authority and improve quality of relationships and productivity.
7 hours
Overview
A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.
Audience
Anyone who is looking to enhance their assertiveness skills
Aim
This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.
Objectives
By the end of the programme the participants will:
- Understand and overcome the barriers to being assertive
- Recognise behaviour traits within yourself and others and learn effective strategies for managing them
- Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
- Effectively manage difficult situations.
Audience
Anyone who is looking to enhance their assertiveness skills
Aim
This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.
Objectives
By the end of the programme the participants will:
- Understand and overcome the barriers to being assertive
- Recognise behaviour traits within yourself and others and learn effective strategies for managing them
- Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
- Effectively manage difficult situations.
14 hours
Overview
Goal
The training will be to review and improve the competencies needed to achieve their business objectives in terms of both individual work and teamwork, particularly through the acquisition of skills by the participants such as:
- Building an effective communication style with others
- Practical analysis of the barriers of communication and active techniques to prevent their occurrence
- Building support assembly relationships
- Effective team work
- Awareness of mutual influence in relation team-unit and unit-team
- The ability to use a variety of techniques to manage conflict
- Change their attitudes and behavior modeling constructive (eg assertive posture)
Method of work
The training is designed as an interactive, where participants share is over 80% of the time. Each session follows a similar dynamic: opening a new exercise habits (to build awareness), mini-lecture on the techniques (knowledge), practicing new tactics and techniques (skills). After the close of each session, participants receive support materials for sessions discussed.
Practical material is summed giving a mini lecture explaining the theoretical basis and fundamental psychological mechanisms which participants experience while working on the training room.
The training will be to review and improve the competencies needed to achieve their business objectives in terms of both individual work and teamwork, particularly through the acquisition of skills by the participants such as:
- Building an effective communication style with others
- Practical analysis of the barriers of communication and active techniques to prevent their occurrence
- Building support assembly relationships
- Effective team work
- Awareness of mutual influence in relation team-unit and unit-team
- The ability to use a variety of techniques to manage conflict
- Change their attitudes and behavior modeling constructive (eg assertive posture)
Method of work
The training is designed as an interactive, where participants share is over 80% of the time. Each session follows a similar dynamic: opening a new exercise habits (to build awareness), mini-lecture on the techniques (knowledge), practicing new tactics and techniques (skills). After the close of each session, participants receive support materials for sessions discussed.
Practical material is summed giving a mini lecture explaining the theoretical basis and fundamental psychological mechanisms which participants experience while working on the training room.
14 hours
Overview
Purpose of training:
For all striving to effectively and efficiently deal with conflict situations. Training for people who want to develop their skills in using the conflict in the work of the team who aim to develop the ability to apply strategies, methods and techniques of conflict management.
Benefits of training course:
Using the methods and techniques to solve conflict situations, effective conflict management, effective communication in conflict situations, skillful preparation of the analysis needs of the parties of the conflict and the formulation of the problem, the use of stress management skills, emotional and assertive techniques in resolving such conflicts.
Skills acquired during the training:
- communicate effectively in conflict situations
- identify sources of conflict
- analysis of the needs of the parties to the conflict and the formulation of the problem
- using the methods and techniques to solve conflicts
- to the principles of assertiveness and managing emotions in conflict resolution
- application of the principles of assertive resist tampering
- appropriate behavior in conflict
- implement these stress management, emotional
Training method:
lectures, simulations, case studies, role playing, giving feedback to participants
For all striving to effectively and efficiently deal with conflict situations. Training for people who want to develop their skills in using the conflict in the work of the team who aim to develop the ability to apply strategies, methods and techniques of conflict management.
Benefits of training course:
Using the methods and techniques to solve conflict situations, effective conflict management, effective communication in conflict situations, skillful preparation of the analysis needs of the parties of the conflict and the formulation of the problem, the use of stress management skills, emotional and assertive techniques in resolving such conflicts.
Skills acquired during the training:
- communicate effectively in conflict situations
- identify sources of conflict
- analysis of the needs of the parties to the conflict and the formulation of the problem
- using the methods and techniques to solve conflicts
- to the principles of assertiveness and managing emotions in conflict resolution
- application of the principles of assertive resist tampering
- appropriate behavior in conflict
- implement these stress management, emotional
Training method:
lectures, simulations, case studies, role playing, giving feedback to participants
14 hours
Overview
This course aims to improve public speaking skills of the trainees by practical exercises supported by relevant theory.
It's designed for everyone, mostly conference speakers and team-meeting presenters.
It's designed for everyone, mostly conference speakers and team-meeting presenters.
7 hours
Overview
The Team Roles identified by Dr Meredith Belbin are used extensively in organisations worldwide. This course will guide you through the Team Roles theory to help identify ways to use your strengths to your advantage and manage your weaknesses as best you can. The course is suitable for individuals who want to learn to function better in, or improve their management of, teams. It is also ideal for existing teams, who, together, can examine ways to work more effectively in their specific environment.
7 hours
Overview
This course aims to improve PowerPoint skills of the trainees by practical exercises supported by relevant theory. It’s designed for everyone, mostly presentation designers, but also conference speakers and team-meeting presenters.
7 hours
Overview
This course is aimed at anyone wanting to work more efficiently in PowerPoint when creating slides and to learn the basics of presenting them.
7 hours
Overview
The course is dedicated to sales teams. It focuses on leveraging PowerPoint's functions that aid in the sales process, ie. how to show data effectively, how not to over-clutter slides, and what to focus on in a sales deck.
14 hours
Overview
Objective:
Improving the ability to prepare an attractive presentation using Powerpoint and other tools
Addressees:
Sales representatives, consultants, research and teaching staff, managers, teachers, corporate employees, SMEs and public institutions, for which the challenge is to stand in front of a group of people, say to them, arousing interest
Improving the ability to prepare an attractive presentation using Powerpoint and other tools
Addressees:
Sales representatives, consultants, research and teaching staff, managers, teachers, corporate employees, SMEs and public institutions, for which the challenge is to stand in front of a group of people, say to them, arousing interest
14 hours
Overview
This course is part of the Data Scientist skill set (Domain: Advisory & Leadership).
35 hours
Overview
Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.
Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
21 hours
Overview
A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business. Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies. Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately and clearly in all situations.
OBJECTIVES
- Developing competencies in the area of professional customer care
- Increasing the efficiency of communication with customers
- Attaining the knowledge of how to get to the underlying needs and expectations of customers
- Building strong and sustainable relationships with clients
- Expanding the positive image of the company in the market
- Identifying, reducing, and overcoming objections and barriers
- Learning about personalities and communication preferences when dealing with clients
- Establsihing the ability to create an open environment for communication
- Developing skills to communicate clearly and effectively
- Identifying barriers to effective communication
- Mastering body language and non-verbal communication
METHODS
- Role-playing
- Self-assessment tests
- Exercises in groups
- Individual work
- Practice sessions
- Lectures
- Discussions
LEARING OUTCOMES
At the completion of this course, participants will be able to:
- Adopt a focused customer care strategy
- Identify key customer issues
- Build the professional image of the company
- Adapt to specific customer behaviour styles
- Increase customer loyalty through exceptional customer service
- Develop communication abilities with clients
- Use techniques to build relationships
- Develop a personal action plan to improve customer service skills
- Show gestures of generosity and high quality customer care
- Use techniques to deal with difficult situations
- Recognise barriers to the delivery of outstanding customer service
OBJECTIVES
- Developing competencies in the area of professional customer care
- Increasing the efficiency of communication with customers
- Attaining the knowledge of how to get to the underlying needs and expectations of customers
- Building strong and sustainable relationships with clients
- Expanding the positive image of the company in the market
- Identifying, reducing, and overcoming objections and barriers
- Learning about personalities and communication preferences when dealing with clients
- Establsihing the ability to create an open environment for communication
- Developing skills to communicate clearly and effectively
- Identifying barriers to effective communication
- Mastering body language and non-verbal communication
METHODS
- Role-playing
- Self-assessment tests
- Exercises in groups
- Individual work
- Practice sessions
- Lectures
- Discussions
LEARING OUTCOMES
At the completion of this course, participants will be able to:
- Adopt a focused customer care strategy
- Identify key customer issues
- Build the professional image of the company
- Adapt to specific customer behaviour styles
- Increase customer loyalty through exceptional customer service
- Develop communication abilities with clients
- Use techniques to build relationships
- Develop a personal action plan to improve customer service skills
- Show gestures of generosity and high quality customer care
- Use techniques to deal with difficult situations
- Recognise barriers to the delivery of outstanding customer service
7 hours
Overview
Audience
Staff who need to be fully prepared to deliver high quality Coaching sessions
- To individual members of their own staff
- To their teams
- To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course
A combination of:
- Facilitated Discussions
- Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
- Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
- Deliver meaningful Coaching Sessions
Staff who need to be fully prepared to deliver high quality Coaching sessions
- To individual members of their own staff
- To their teams
- To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course
A combination of:
- Facilitated Discussions
- Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
- Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
- Deliver meaningful Coaching Sessions
14 hours
Overview
Audience
Staff who need to be fully aware of the issues surrounding Communicating and Influencing:
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
Staff who need to be fully aware of the issues surrounding Communicating and Influencing:
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
14 hours
Overview
Audience
Staff who need to be fully aware of the issues surrounding Communicating and Influencing:
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
- Explain how to deal with the difficult situations they may encounter in the office
Staff who need to be fully aware of the issues surrounding Communicating and Influencing:
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
- Explain how to deal with the difficult situations they may encounter in the office
14 hours
Overview
If you want to:
- understand why some people do not respond to what you say to them,
- improve your relationship with your spouse, children, boss, co-worker, etc...
- expand the scope of their personal skills in communication with other people,
- learn how to quickly feel better, safer, quieter and just as you like,
- make other people interested in your own person and to make them to like you
this course is for you!
Communication tools that you learn are from different fields of NLP, psychology, psychotherapy, hypnotherapy. This accumulated knowledge based on the latest research and developments in these areas. Hundreds of hours of study, reading, listening and viewing materials, books and movies, and psychological consultations available in the form of a lecture with exercises.
- understand why some people do not respond to what you say to them,
- improve your relationship with your spouse, children, boss, co-worker, etc...
- expand the scope of their personal skills in communication with other people,
- learn how to quickly feel better, safer, quieter and just as you like,
- make other people interested in your own person and to make them to like you
this course is for you!
Communication tools that you learn are from different fields of NLP, psychology, psychotherapy, hypnotherapy. This accumulated knowledge based on the latest research and developments in these areas. Hundreds of hours of study, reading, listening and viewing materials, books and movies, and psychological consultations available in the form of a lecture with exercises.
14 hours
Overview
In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable.
Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance.
This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills.
Objectives:
- To understand the fundamentals and nuances of conflicts in organizations
- To explore key concepts, factors, theories, types, and models in conflict resolution
- To discover the personality types, leadership styles supporting negotiation skills
- To learn the art of assertiveness and self-confidence
- To experiment, experience and practice conflict resolutions
Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance.
This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills.
Objectives:
- To understand the fundamentals and nuances of conflicts in organizations
- To explore key concepts, factors, theories, types, and models in conflict resolution
- To discover the personality types, leadership styles supporting negotiation skills
- To learn the art of assertiveness and self-confidence
- To experiment, experience and practice conflict resolutions
4 hours
Overview
Overview:
There are Five stages in the Design Thinking (DT) process (empathize, define the problem, ideate, prototype, test).
In an increasingly complex world, we deal with problems that may need special approaches. Design Thinking helps deal with complex problems. Mastering design-thinking helps to deal with complex problems effectively, communicate better, persuade efficiently, improve business results and enhances organizational and personal behavior and performance.
- How DT works: learn from people and problem, find patterns, design model (model drift), test the model, evaluate the model and re-engineer.
- Relationship between DT, innovation and entrepreneurship.
- DT methods and tools: persona, stakeholder map, customer journey map, service blueprint, business model innovation.
- Application of DT: design mindset, disruptive innovation, iterative approach, agile estimation technique, critical thinking, problem solving, teamwork, leadership readiness, communication skills, technology savvy, forward thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiating skills, conflict resolution.
Objectives:
- To understand the fundamentals and nuances of DT
- To explore key concepts, factors, theories, types, and models in DT
- To experiment, experience and practice DT
Delivery:
This is a 1 day (4 hours) training course and consists of:
- lectures (40% - presentation of theories, concepts, models, and interactions),
- group exercises (30% - group dynamics, games, group discussion, and mock-conflict resolution exercises),
- individual activities (15% - writing, designing and peer discussion)
- and others (15% - videos, reading).
Note: due to the nature of this course there is a minimum group size of 3
There are Five stages in the Design Thinking (DT) process (empathize, define the problem, ideate, prototype, test).
In an increasingly complex world, we deal with problems that may need special approaches. Design Thinking helps deal with complex problems. Mastering design-thinking helps to deal with complex problems effectively, communicate better, persuade efficiently, improve business results and enhances organizational and personal behavior and performance.
- How DT works: learn from people and problem, find patterns, design model (model drift), test the model, evaluate the model and re-engineer.
- Relationship between DT, innovation and entrepreneurship.
- DT methods and tools: persona, stakeholder map, customer journey map, service blueprint, business model innovation.
- Application of DT: design mindset, disruptive innovation, iterative approach, agile estimation technique, critical thinking, problem solving, teamwork, leadership readiness, communication skills, technology savvy, forward thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiating skills, conflict resolution.
Objectives:
- To understand the fundamentals and nuances of DT
- To explore key concepts, factors, theories, types, and models in DT
- To experiment, experience and practice DT
Delivery:
This is a 1 day (4 hours) training course and consists of:
- lectures (40% - presentation of theories, concepts, models, and interactions),
- group exercises (30% - group dynamics, games, group discussion, and mock-conflict resolution exercises),
- individual activities (15% - writing, designing and peer discussion)
- and others (15% - videos, reading).
Note: due to the nature of this course there is a minimum group size of 3
7 hours
Overview
By the end of this training, participants will be able to:
- Develop a stronger idea on the different approaches towards contemporary delivery of learning.
- Able to link the current delivery to new and fresh approaches in learning delivery.
- Devise an adaptive and proactive curriculum that would maximize digitization and all its benefits.
- Lead the organization in the application of digital transformation towards learning
Format of the Course
- Instructor Led Training through Online Delivery
- Interactive Planning with Outputs
- Digital Icebreakers
- Course Works
- Develop a stronger idea on the different approaches towards contemporary delivery of learning.
- Able to link the current delivery to new and fresh approaches in learning delivery.
- Devise an adaptive and proactive curriculum that would maximize digitization and all its benefits.
- Lead the organization in the application of digital transformation towards learning
Format of the Course
- Instructor Led Training through Online Delivery
- Interactive Planning with Outputs
- Digital Icebreakers
- Course Works
7 hours
Overview
This instructor-led, live training in Australia (online or onsite) is aimed at teams who wish to assess, manage, and evaluate individual and team EQ.
By the end of this training, participants will be able to:
- Measure individual EQ to understand how to interact better with their colleagues.
- Understand other people's emotions and behavioral styles to improve relationships with teammates.
- Use emotional intelligence to form a positive and productive work environment.
- Use emotional intelligence to handle change and conflict at work.
By the end of this training, participants will be able to:
- Measure individual EQ to understand how to interact better with their colleagues.
- Understand other people's emotions and behavioral styles to improve relationships with teammates.
- Use emotional intelligence to form a positive and productive work environment.
- Use emotional intelligence to handle change and conflict at work.
7 hours
Overview
Stress is so prevalent in our culture it has almost become a badge of honour. Back to back meetings, competing priorities, working late into the evening are just a few things considered normal. How often are you experiencing signs of distress: inability to eat without pain, stomach upsets or cramps, headaches, imposter syndrome and other low self-worth beliefs. It's time to take a stress detox.
14 hours
Overview
This instructor-led, live training (online or onsite) is aimed at HR professionals who wish to use analytical methods improve organisational performance. This course covers qualitative as well as quantitative, empirical and statistical approaches.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
21 hours
Overview
Audience
- Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with :
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Course Objectives
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
Format
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
- Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with :
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Course Objectives
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
Format
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
Upcoming Soft Skills Courses in Australia
2021-05-26 09:30:00
14 hours
2021-06-21 09:30:00
7 hours
2021-06-25 09:30:00
7 hours
2021-06-25 09:30:00
7 hours
2021-07-05 09:30:00
7 hours
Other countries
Consulting in Australia
Online Soft Skills courses, Weekend Soft Skills courses, Evening Soft Skills training, Soft Skills boot camp, Soft Skills instructor-led, Weekend Soft Skills training, Evening Soft Skills courses, Soft Skills coaching, Soft Skills instructor, Soft Skills trainer, Soft Skills training courses, Soft Skills classes, Soft Skills on-site, Soft Skills private courses, Soft Skills one on one training
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