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Course Outline
Core Principles of Effective Communication
The value of clear and concise messaging
- The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Recognising typical communication barriers and strategies to overcome them
- Distinguishing between formal and informal communication styles
Excelling in Verbal Communication
- Articulation & Pronunciation: Delivering speech with clarity and assurance
- Pacing & Tone: Projecting a professional and engaging presence
- Active Listening: The cornerstone of meaningful dialogue
- Managing Difficult Conversations & Delivering Constructive Feedback
Essential Business Writing
Achieving clarity, accuracy, and brevity in writing
- Grammar and punctuation: Identifying frequent errors and correcting them
- Formatting emails, reports, and business letters to professional standards
- Selecting appropriate tones for various business contexts
Digital Communication & Email Best Practices
Professional email etiquette: Essential guidelines
- Designing emails for maximum impact and efficiency
- Navigating sensitive or complex email exchanges
- Leveraging AI and digital tools for grammar and tone analysis
Wrap-Up & Action Planning
- Summarising key insights and personal reflections
- Establishing a personal commitment to continuous improvement
Training Methodologies
- Interactive Discussions & Exercises – Engaging participants through practical, real-world scenarios
- Role-Playing & Simulations – Practising effective verbal interaction techniques
- Group Work & Peer Feedback – Learning from colleagues' writing and speaking approaches
- Practical Writing & Editing Exercises – Hands-on practice in refining business communication
Requirements
Target Audience: Professionals aiming to strengthen their English language proficiency in verbal and written forms.
8 Hours
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
