Effective interpersonal communication with elements of assertiveness Training Course

Who should attend

Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships.

Course description

Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives.

This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence with out authority and improve quality of relationships and productivity.

This instructor-led, live training in Australia (online or onsite) is designed for anyone looking to enhance their coaching and communication skills.

Upon completion of this training, participants will be able to:

• Comprehend the impact of coaching and effective communication on peer-to-peer engagement.
• Learn and apply best practices in coaching and communication.
• Enhance their communication and influencing skills.
• Conduct coaching sessions with confidence.

Purpose

The demand for professionals who possess strong business acumen, interpersonal skills, and leadership capabilities has never been greater. This course is designed to equip professionals across all specialisms with the knowledge and skills necessary to communicate and collaborate effectively.

Mastering Communication and Collaboration seeks to find common ground between specialists and non-specialists, thereby improving communication throughout the entire organisation. It incorporates actionable strategies, real-world examples, and practical tips to help you enhance your abilities and become a more effective communicator and collaborator—whether you are an aspiring leader or an experienced professional.

The course aims to help participants become more effective in their professional lives by supplementing technical 'hard skills' with essential 'soft skills'. Attendees will

• be better able to integrate themselves into organisations by understanding the dynamics of departments outside their own specialist functions
• learn how to best collaborate and communicate technical issues to the mutual benefit of both the speaker and the listener
• be better able to deliver specialist information to lay audiences

Format of the Course

• Interactive lecture and discussion.
• Interactive problem-solving sessions.

Course Customisation Options

• To request a customised training session for this course, please contact us to arrange it.

By the conclusion of this course, participants will be equipped to:

• Recognise the importance of managing one's own behaviour as a prerequisite for influencing the actions of others
• Evaluate the strengths and limitations of the various communication channels at their disposal
• Effectively manage relationships with both internal and external customers and stakeholders

Course Format

This course combines highly interactive elements, including:

• Guided Discussions
• Slide Presentations
• Practical Exercises
• Case Studies

Audience

This course is designed for staff who need a comprehensive understanding of the key issues surrounding Communication and Influence:

• Colleagues
• Managers
• Internal and external customers and stakeholders

Course Format

The course utilises a highly interactive blend of:

• Facilitated discussions
• Slide presentations
• Practical exercises and case studies

By the end of the course, delegates will be able to:

• Recognise the importance of managing their own behaviour before attempting to influence others
• Understand the strengths and weaknesses of various communication media available
• Effectively manage internal and external customers and stakeholders
• Explain how to handle challenging situations they may encounter in the workplace

If you wish to:

• understand why certain individuals do not respond to your communication,
• enhance your relationships with your partner, children, manager, colleagues, and others,
• broaden the scope of your personal communication skills,
• learn how to quickly feel better, safer, calmer, and exactly as you prefer,
• capture others' interest in you and make them like you

then this course is tailored for you!

The communication techniques you will acquire are drawn from various domains of NLP, psychology, psychotherapy, and hypnotherapy. This accumulated knowledge is grounded in the latest research and developments within these fields. Through hundreds of hours of study, reading, listening, and viewing materials, including books and films, alongside psychological consultations, this content is delivered in a lecture format complemented by practical exercises.

Upon completion of the session, participants will be equipped to:

• Boost their clarity, confidence, and professionalism in both verbal and written communication.
• Utilise strategies to structure messages effectively for diverse audiences.
• Refine their grammar, vocabulary, and tone to suit business contexts.
• Steer clear of common communication pitfalls and misunderstandings.
• Cultivate active listening and constructive feedback skills to enhance workplace interactions.

This instructor-led, live training in Australia (online or onsite) is aimed at intermediate-level professionals across various roles who wish to improve oral and written communication in workplace settings.

By the end of this training, participants will be able to:

• Improve clarity and precision in message transmission, reducing misunderstandings.
• Develop active listening and empathy skills to strengthen team interactions.
• Structure ideas effectively in meetings, emails, and presentations.
• Encourage assertiveness and the ability to give and receive feedback constructively.
• Enhance communication in situations of conflict, negotiation, and teamwork.

This instructor-led, live training in Australia (online or onsite) is aimed at beginner-level to intermediate-level leaders and managers who wish to adopt feedforward techniques to improve team engagement, coaching, and performance conversations.

"High-Impact Communication Skills," is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

Audience

• Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with : 
  • Their colleagues
  • Their bosses
  • Their internal and external customers and stakeholders

Course Objectives

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders

Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and 
• Case Studies

This instructor-led, live training in Australia (online or onsite) is aimed at managers, supervisors, and technical professionals transitioning into leadership roles who wish to use structured leadership frameworks and communication tools to strengthen authority, delegation, and team performance in growing organisations.

By the end of this training, participants will be able to:

• Define and apply clear leadership authority and accountability within their scope.
• Delegate tasks and outcomes effectively while maintaining performance oversight.
• Conduct structured, direct, and constructive performance conversations.
• Communicate expectations clearly to improve engagement and cross-functional alignment.

This instructor-led, live training in Australia (online or onsite) is aimed at medical professionals, physician leaders, and clinical trainers who wish to strengthen their presentation skills, assertive communication, peer influence, and scientific storytelling abilities in high-stakes medical settings.

This instructor-led, live training in Australia (available online or onsite) is tailored for managers and executives keen on implementing the right tools, skills, and methodologies to manage distributed teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt to a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

Audience

Designed for Managers, Team Leaders, and staff members who find themselves:

• Attending an excessive number of meetings
• Having their time "stolen" by others
• Struggling to accomplish their daily work due to a lack of planning, foresight, or prioritisation

Course Format

The course features a highly interactive mix of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Recognise the importance of effectively managing meetings – respecting the time pressures of those they invite
• Follow standard processes for calling, managing, and preparing the outcomes of meetings
• Understand broader strategies for managing themselves and their time more efficiently: to work smarter, not harder…