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Course Outline
Introduction to Communication
- The communication process and its key stages
- The significance of verbal and non-verbal communication
- Techniques and tools for enhancing communication effectiveness
Principles of effective communication as a cornerstone for professional interactions within your organisation
- Self-analysis of personal communication styles
- Common communication errors
- Identifying communication barriers
- Stages in the development of interpersonal relationships
- Direct versus telephone communication nuances
Communication in Organisational Settings
- Network communication dynamics within organisations
- Models of information flow and strategies for optimisation
- Managing tasks and utilising internal communication tools
Effective Conversations
- Cultivating self-awareness as both a sender and receiver of messages
- Factors influencing the quality of professional interactions among staff
- Active listening as a key tool for effective communication
- Barriers to hearing and understanding speech
- The art of asking impactful questions
- Psychological mechanisms and techniques for influencing others
Team Building Stages and Their Impact on Collaboration
- Stages of team development: operational principles and potential pitfalls at each stage
- Strategies for working effectively through each phase
- Identifying and understanding team roles
Conflict and Competition in Groups: Primary Threats to Collaboration
- Sources and types of conflict
- Strategies for managing conflict effectively
- Competition within teams: advantages and disadvantages
Sources and types of conflicts
Cultivating harmony and positive relationships: The concept of assertive behaviour
- Defining assertiveness
- Understanding personal rights
- Determining when assertiveness is appropriate
- Behavioural typologies: aggressive, submissive, and assertive styles
- Crafting “I” statements as a foundation for expressing opinions, judgments, and emotions assertively
- Overcoming the fear of saying “no” – identifying internal obstacles
- Practising self-assertive behaviour and internal self-regulation
Mutual Respect: Navigating Agreement and Refusal
- Developing the ability to deny or refuse requests respectfully
- Enhancing argumentation skills
- Recognising and managing manipulation
- Receiving negative and positive feedback on criticism constructively
- Providing constructive feedback to others
14 Hours
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality