Get in Touch

Course Outline

Introduction to Communication

  • The communication process and its key stages
  • The significance of verbal and non-verbal communication
  • Techniques and tools for enhancing communication effectiveness

Principles of effective communication as a cornerstone for professional interactions within your organisation

  • Self-analysis of personal communication styles
  • Common communication errors
  • Identifying communication barriers
  • Stages in the development of interpersonal relationships
  • Direct versus telephone communication nuances

Communication in Organisational Settings

  • Network communication dynamics within organisations
  • Models of information flow and strategies for optimisation
  • Managing tasks and utilising internal communication tools

Effective Conversations

  • Cultivating self-awareness as both a sender and receiver of messages
  • Factors influencing the quality of professional interactions among staff
  • Active listening as a key tool for effective communication
  • Barriers to hearing and understanding speech
  • The art of asking impactful questions
  • Psychological mechanisms and techniques for influencing others

Team Building Stages and Their Impact on Collaboration

  • Stages of team development: operational principles and potential pitfalls at each stage
  • Strategies for working effectively through each phase
  • Identifying and understanding team roles

Conflict and Competition in Groups: Primary Threats to Collaboration

  • Sources and types of conflict
  • Strategies for managing conflict effectively
  • Competition within teams: advantages and disadvantages

Sources and types of conflicts

Cultivating harmony and positive relationships: The concept of assertive behaviour

  • Defining assertiveness
  • Understanding personal rights
  • Determining when assertiveness is appropriate
  • Behavioural typologies: aggressive, submissive, and assertive styles
  • Crafting “I” statements as a foundation for expressing opinions, judgments, and emotions assertively
  • Overcoming the fear of saying “no” – identifying internal obstacles
  • Practising self-assertive behaviour and internal self-regulation

Mutual Respect: Navigating Agreement and Refusal

  • Developing the ability to deny or refuse requests respectfully
  • Enhancing argumentation skills
  • Recognising and managing manipulation
  • Receiving negative and positive feedback on criticism constructively
  • Providing constructive feedback to others
 14 Hours

Number of participants


Price per participant

Testimonials (7)

Provisional Upcoming Courses (Require 5+ participants)

Related Categories