Cross-cultural differences in teamwork Training Course
Purpose and Objectives of the Training: This training is designed for all professionals who interact with representatives of different cultures in their work. It is suitable for individuals who intend to (or are already) engaging in commercial contacts with foreign partners, conducting negotiations, selling and promoting products, as well as those collaborating with foreigners based in Poland. Participants may come from various industries, regardless of age or management level. Depending on specific needs, the training can be tailored for an advanced group in a particular field and focused on a specific region or country (e.g., Scandinavian countries, Arab countries, etc.). While the training sessions are open, they can also be closed and directed to a specific company or group upon request.
This course is available as onsite live training in Australia or online live training.Course Outline
1. Introduction to Communication Issues
- the communication process and its stages
- the significance of verbal and non-verbal communication
- techniques and tools for effective communication.
- Direct communication vs. mediated communication: phone, email, messaging
2. Principles of Effective Communication as a Core Element in Organisational Contacts
- self-analysis of one's own communication style
- common communication errors, how to correct and avoid them
- communication barriers
- stages of building interpersonal contact
3. Conducting Effective Conversations
- shaping one's image as a sender and receiver of messages
- assertive responses to objections, criticism, and praise
- recognising and bypassing communication barriers; active listening as a tool for effective communication · recognising and managing factors that disrupt listening and understanding
- the art of asking questions
- psychological mechanisms and techniques for influencing others
4. Intercultural Aspects of Communication
- basics of proxemics – distance in communication
- formulating messages in intercultural contacts
- self-expression vs. intercultural perception
- cultural interpretation of messages
- cultural attitudes in everyday communication and negotiations
- decision-making in a cultural context
5. Basic Principles of Intercultural Communication
- relationship-oriented cultures
- rule-oriented cultures
- pro-partnership and pro-transactional cultures
- ceremonial and non-ceremonial cultures
- monochronic and polychronic cultures
- Does “yes” always mean “yes”? – hidden assumptions and unspoken expectations in communication with representatives of specific cultures
6. “Counterparty Operating Instructions” – what to do, what to avoid, and total “faux pas”
- Cultures of Western Europe (Germany, France, Italy)
- Cultures of former USSR countries
- American culture
7. Summary
Requirements
The course has a general nature, and participation does not require specialised knowledge.
Open Training Courses require 5+ participants.
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Testimonials (1)
examples from trainer's daily life like some stories, anectodes and jokes
Aleksandra Krupa - LKQ Polska Sp. z o. o.
Course - Różnice międzykulturowe w pracy zespołowej
Provisional Upcoming Courses (Require 5+ participants)
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