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Course Outline
Introduction to management
Leadership skills in modern management
Leading a workforce
- Management styles
- Selecting effective management styles to suit different phases of team development
- The ideal manager profile: analyzing one’s own leadership style
- Assessing personal strengths and weaknesses as a team leader, and identifying development potential
- Characteristics of effective teams
- Coordinating activities to achieve established goals
Communication in organizations
- Foundations of verbal and non-verbal communication
- Individual communication styles
- Communication barriers
- Questioning techniques
- The art of active listening
- Delivering constructive criticism
- Providing effective feedback
- Managing difficult situations during conversations
- Communication networks
- Information flow models and their optimization
Selected techniques for conflict resolution in teams
- The nature and types of conflict
- Primary sources of conflict
- Behavioral approaches to mastering conflict and appropriate conduct during disputes
- Using assertiveness and conflicts constructively to drive team performance
- Strategies for navigating conflict situations
- Conflict management principles
- Key methods for resolving conflicts
- Managing emotions during conflicts
- Overcoming communication and conflict resolution barriers (verbal and non-verbal)
Motivating the team
- The concept of being motivated
- Factors that motivate people within an organization
- Types of motivation
- Principles of economic incentives
- Motivation through intangible resources
- Psychological principles of motivation
- Feedback and evaluation
- The role of language in motivation
Effective time management
- The time management matrix
- Controlling personal time and identifying time thieves
- Techniques for planning time
- Delegation of authority and tasks
Coaching
- What coaching is and how to apply it
- Individual participant assessment
- In-depth feedback mechanisms
Course summary
Requirements
This course is designed for general audiences and does not require prior specialist knowledge to participate.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group