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Course Outline
Introduction to management
Developing leadership skills in modern management
Leading a team of workers
- Management styles
- Selecting an effective management style aligned with team development phases
- Cultivating the ideal manager profile: Analysis of one's own leadership style
- Assessing the strengths and weaknesses of one's personality as a team leader and identifying development potential
- Characteristics of effective teams
- Coordinating activities to achieve set goals
Communication in organizations
- Fundamentals of verbal and non-verbal communication
- Individual communication styles
- Identifying communication barriers
- Questioning techniques
- The art of active listening
- Delivering constructive criticism
- Providing feedback
- Navigating difficult situations during calls
- Communication networks
- Information flow models and their optimization
Selected techniques of conflict resolution in a team of employees
- The nature and types of conflict
- Main sources of conflict
- Behavioural styles for managing conflict and appropriate conduct during disputes
- Assertive and developmental use of conflicts in team work
- Strategies employed in conflict situations
- Conflict management
- Primary methods of conflict resolution
- Managing emotions during conflicts
- Barriers to communication and conflict resolution: Verbal and non-verbal aspects
Motivating the team management
- Understanding self-motivation
- Identifying what motivates people within the organisation
- Types of motivation
- Principles of economic incentives
- Principles of motivating through intangible resources
- Psychological principles of motivation
- Feedback and evaluation
- The importance of language in motivation
Ability to manage time effectively and utilise it
- The time management matrix
- Controlling one's own time and addressing time thieves
- Time planning techniques
- Delegation of authority and tasks
Coaching
- Understanding what coaching is and how to apply it
- Individual participant sessions
- In-depth feedback.
Summary of training
Requirements
The course is general in nature and participation does not require specialist knowledge.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group