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Course Outline

Introduction to management

Leadership skills in modern management

Leading a workforce

  • Management styles
  • Selecting effective management styles to suit different phases of team development
  • The ideal manager profile: analyzing one’s own leadership style
  • Assessing personal strengths and weaknesses as a team leader, and identifying development potential
  • Characteristics of effective teams
  • Coordinating activities to achieve established goals

Communication in organizations

  • Foundations of verbal and non-verbal communication
  • Individual communication styles
  • Communication barriers
  • Questioning techniques
  • The art of active listening
  • Delivering constructive criticism
  • Providing effective feedback
  • Managing difficult situations during conversations
  • Communication networks
  • Information flow models and their optimization

Selected techniques for conflict resolution in teams

  • The nature and types of conflict
  • Primary sources of conflict
  • Behavioral approaches to mastering conflict and appropriate conduct during disputes
  • Using assertiveness and conflicts constructively to drive team performance
  • Strategies for navigating conflict situations
  • Conflict management principles
  • Key methods for resolving conflicts
  • Managing emotions during conflicts
  • Overcoming communication and conflict resolution barriers (verbal and non-verbal)

Motivating the team

  • The concept of being motivated
  • Factors that motivate people within an organization
  • Types of motivation
  • Principles of economic incentives
  • Motivation through intangible resources
  • Psychological principles of motivation
  • Feedback and evaluation
  • The role of language in motivation

Effective time management

  • The time management matrix
  • Controlling personal time and identifying time thieves
  • Techniques for planning time
  • Delegation of authority and tasks

Coaching

  • What coaching is and how to apply it
  • Individual participant assessment
  • In-depth feedback mechanisms

Course summary

Requirements

This course is designed for general audiences and does not require prior specialist knowledge to participate.

 14 Hours

Number of participants


Price per participant

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Provisional Upcoming Courses (Require 5+ participants)

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