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Course Outline

Introduction to management

Developing leadership skills in modern management

Leading a team of workers

  • Management styles
  • Selecting an effective management style aligned with team development phases
  • Cultivating the ideal manager profile: Analysis of one's own leadership style
  • Assessing the strengths and weaknesses of one's personality as a team leader and identifying development potential
  • Characteristics of effective teams
  • Coordinating activities to achieve set goals

Communication in organizations

  • Fundamentals of verbal and non-verbal communication
  • Individual communication styles
  • Identifying communication barriers
  • Questioning techniques
  • The art of active listening
  • Delivering constructive criticism
  • Providing feedback
  • Navigating difficult situations during calls
  • Communication networks
  • Information flow models and their optimization

Selected techniques of conflict resolution in a team of employees

  • The nature and types of conflict
  • Main sources of conflict
  • Behavioural styles for managing conflict and appropriate conduct during disputes
  • Assertive and developmental use of conflicts in team work
  • Strategies employed in conflict situations
  • Conflict management
  • Primary methods of conflict resolution
  • Managing emotions during conflicts
  • Barriers to communication and conflict resolution: Verbal and non-verbal aspects

Motivating the team management

  • Understanding self-motivation
  • Identifying what motivates people within the organisation
  • Types of motivation
  • Principles of economic incentives
  • Principles of motivating through intangible resources
  • Psychological principles of motivation
  • Feedback and evaluation
  • The importance of language in motivation

Ability to manage time effectively and utilise it

  • The time management matrix
  • Controlling one's own time and addressing time thieves
  • Time planning techniques
  • Delegation of authority and tasks

Coaching

  • Understanding what coaching is and how to apply it
  • Individual participant sessions
  • In-depth feedback.

Summary of training

Requirements

The course is general in nature and participation does not require specialist knowledge.

 14 Hours

Number of participants


Price per participant

Testimonials (2)

Provisional Upcoming Courses (Require 5+ participants)

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