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 Duration 7 hours

Course Outline

Introduction to AI in the Administrative Environment

  • Defining AI and its application to administrative roles.
  • An overview of ChatGPT, Copilot, and Gemini.
  • Key privacy and security considerations when utilising AI.

AI-Driven Content Creation and Editing

  • Generating and refining professional emails.
  • Summarising meeting notes and lengthy documents.
  • Accelerating the creation of reports, proposals, and memos.

AI-Assisted Scheduling and Task Management

  • Using AI to manage calendars and coordinate meetings.
  • Drafting agendas and follow-up communications.
  • Setting reminders and to-do lists via Copilot or Gemini integrations.

Prompting Skills and AI Interaction

  • Crafting effective prompts for optimal results.
  • Adjusting tone, style, and formatting as required.
  • Refining and correcting AI outputs through iteration.

Multilingual and Accessibility Features

  • Translating text using AI tools.
  • Crafting inclusive and accessible communication.
  • Supporting diverse audiences through language adaptation.

Public Sector Use Cases

  • Examples of AI-enhanced workflows within government offices.
  • Policies and guidelines regarding AI usage in public administration.
  • Staying current with evolving tool capabilities.

Summary and Future Steps

Requirements

  • Foundational digital literacy and familiarity with standard office software (e.g., Microsoft Word, Excel, email clients)
  • Confidence in using web-based applications
  • No previous knowledge of artificial intelligence tools is necessary

Target Audience

  • Clerical staff
  • Administrative professionals
  • Public sector operations personnel

Number of participants


Price per participant

Open Training Courses require 5+ participants.

Testimonials (7)

I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.

Thato Malapane - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

i liked the clear explanations and the examples used during the training was useful and also relatable.

SUNITA PERSAD - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

Learning more about how to use AI responsibly

Tshiamo Innocent - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

I like that I obtained more knowledge with regards to AI that I never had .

ANNELINE GOODMAN - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

Merging different data to give you one document.

Xolani Mahlalela - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

Knowledge of AI

Agnieszka Socha - Koenig & Bauer (CEE) Sp. z o.o.
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

Training and examples

Szymon Rock - Koenig & Bauer (CEE) Sp. z o.o.
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

Provisional Upcoming Courses (Require 5+ participants)

AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

2026-11-06 09:30
7 hours
Cliftons Perth
3900 AUD (Online)
7500 AUD (Classroom)

AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

2026-11-20 09:30
7 hours
Sydney King Street
3900 AUD (Online)
7200 AUD (Classroom)

AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

2026-12-04 09:30
7 hours
London Circuit
3900 AUD (Online)
7200 AUD (Classroom)

AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

2026-12-18 09:30
7 hours
200 Mary Street, Brisbane
3900 AUD (Online)
7200 AUD (Classroom)

AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

2027-01-01 09:30
7 hours
Adelaide City Central
3900 AUD (Online)
7200 AUD (Classroom)

AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

2027-01-15 09:30
7 hours
Melbourne 385 Bourke Street
3900 AUD (Online)
7200 AUD (Classroom)

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Related Categories

AI for Government and Public Sector
AI for Government and Public Sector