AI Policy and Regulation for Governments Training Course

AI Programming involves the practical application of programming tools and techniques to build intelligent systems that support automation, analysis, and improved service delivery.

This instructor-led, live training (available online or onsite) is designed for public sector professionals with limited or developing experience in AI who are involved in innovation, research, or operational transformation. It aims to equip participants with practical programming skills to explore how AI tools can be developed and integrated into government workflows.

By the end of this training, participants will be able to:

• Understand fundamental AI concepts, including large language models, APIs, and intelligent automation.
• Write simple Python scripts to interact with AI services and process structured data.
• Create prototypes using AI for tasks such as summarization, classification, or chatbot development.
• Evaluate risks and constraints associated with AI development in the public sector, including privacy, explainability, and compliance.

Course Format

• Interactive lectures and discussions.
• Hands-on practice using Python and LLM APIs with public sector examples.
• Guided exercises focused on data analysis, content automation, and workflow prototyping.

Course Customisation Options

• To request customised training for this course tailored to your department’s workflows or internal tools, please contact us to arrange.

Artificial Intelligence (AI) is being increasingly leveraged to enhance the efficiency, accessibility, and responsiveness of public service delivery in sectors such as taxation, healthcare, immigration, and social programs.

This instructor-led, live training (available online or onsite) is designed for public service delivery professionals with limited AI experience who wish to explore real-world applications, automation strategies, and planning considerations for integrating AI into front-line government services.

By the conclusion of this training, participants will be equipped to:

• Identify areas within their department where AI can improve public service operations.
• Understand automation tools and AI-driven decision support systems.
• Explore use cases in forecasting, language access, and citizen assistance.
• Assess ethical, operational, and citizen trust factors in AI-enabled services.

Format of the Course

• Interactive lecture with real-life examples.
• Public sector use case walkthroughs and group discussion.
• Strategy planning exercises adapted to participants' departments.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Artificial Intelligence (AI) introduces fresh complexities in operational risk, governance challenges, and cybersecurity vulnerabilities for government agencies and departments.

This instructor-led, live training, available online or onsite, is designed for public sector IT and risk professionals with limited prior experience in AI who wish to understand how to evaluate, monitor, and secure AI systems within a government or regulatory context.

Upon completing this training, participants will be able to:

• Interpret key risk concepts related to AI systems, including bias, unpredictability, and model drift.
• Apply AI-specific governance and auditing frameworks such as NIST AI RMF and ISO/IEC 42001.
• Recognize cybersecurity threats targeting AI models and data pipelines.
• Establish cross-departmental risk management plans and policy alignment for AI deployment.

Course Format

• Interactive lecture and discussion of public sector use cases.
• AI governance framework exercises and policy mapping.
• Scenario-based threat modeling and risk evaluation.

Customisation Options

• To request a customised training for this course, please contact us to arrange.

Artificial Intelligence tools, including ChatGPT, Copilot, and Gemini, are revolutionising administrative workflows by enabling teams to draft content, organise meetings, manage email correspondence, and automate routine tasks.

This instructor-led, live training session (available online or onsite) is designed for public sector administrative professionals with little to no prior experience in AI who wish to enhance their everyday productivity through the practical application of AI assistants and automation tools.

By the conclusion of this training, participants will be able to:

• Understand how AI tools support common administrative tasks.
• Utilise ChatGPT, Copilot, and Gemini to generate emails, summaries, and documents.
• Integrate AI tools with calendars, task lists, and office software.
• Apply best practices for crafting prompts and interpreting results.

Course Format

• Interactive lectures and guided demonstrations.
• Hands-on practice with real-world administrative tasks.
• Customisable exercises using the tools most relevant to participants' daily work.

Course Customisation Options

• To request a customised training for this course, please contact us to arrange.

Audio AI encompasses artificial intelligence technologies designed to interpret, analyse, generate, or interact with audio signals, such as human speech, environmental sounds, and music.

This instructor-led, live training (available online or onsite) is targeted at beginner-level professionals who wish to understand how AI is applied within the audio domain for business, communication, automation, and innovation purposes.

By the end of this training, participants will be able to:

• Grasp what Audio AI is and how it is utilised in real-world settings.
• Identify various categories of audio AI tools (e.g., transcription, classification, generation).
• Explore business cases within customer service, security, compliance, and media sectors.
• Evaluate AI tools and services suitable for enterprise audio applications.

Format of the Course

• Interactive lecture and discussion.
• Abundant exercises and practice opportunities.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

ChatGPT serves as a robust AI assistant capable of supporting government professionals with drafting, research, summarisation, and task automation.

This instructor-led, live training session (available online or onsite) is designed for public sector staff who have limited or no prior experience with AI tools but wish to apply ChatGPT effectively for government-related communication, analysis, and administrative productivity.

By the conclusion of this training, participants will be able to:

• Utilise ChatGPT to compose and refine government emails, memos, and reports.
• Summarise policy documents, public comments, or research findings with accuracy.
• Design effective prompts for everyday administrative and analytical tasks.
• Apply fundamental privacy and compliance principles when using AI within a public sector context.

Course Format

• Interactive lectures and discussions.
• Real-world use cases tailored to government operations.
• Practical implementation and practice in writing prompts.

Customisation Options

• To request a bespoke training session for this course based on your department's specific workflows or policy priorities, please contact us to arrange.

ChatGPT is an AI-driven language model designed to support public sector teams in scaling legislative drafting, policy writing, and document revision — all while enhancing clarity, ensuring compliance, and boosting efficiency.

This instructor-led live training (available online or onsite) is tailored for public sector professionals with little to no prior AI experience who are tasked with drafting, editing, or reviewing legislative and policy content. The course aims to help you improve precision, clarity, and speed through effective use of ChatGPT.

Upon completion of this training, participants will be able to:

• Leverage ChatGPT to draft, refine, and edit legislative or policy documents.
• Apply plain language principles and control tone using effective prompting techniques.
• Generate and revise multiple versions of documents for stakeholder feedback or legal review.
• Ensure alignment with compliance requirements and established document structures.

Course Format

• Interactive lectures and group discussions.
• Practical, hands-on application of ChatGPT in legislative and policy drafting scenarios.
• Guided exercises focusing on document structuring, tone adjustment, and legal clarity.

Course Customisation Options

• To request a customised version of this training based on your department’s workflows or internal tools, please contact us to arrange.

ChatGPT serves as a versatile AI assistant, enabling government communication teams to enhance content creation, responsiveness, and multilingual service delivery while preserving message consistency and tone.

This instructor-led, live training (available online or onsite) targets public sector communication professionals who are new to AI tools and wish to utilise ChatGPT for external communication tasks, such as drafting public notices, composing social media content, and responding to citizens in clear and inclusive formats.

Upon completion of this training, participants will be equipped to:

• Develop effective public announcements, alerts, and updates with AI support.
• Adapt tone and messaging for diverse audiences and platforms.
• Utilise ChatGPT to translate, rewrite, or simplify public content across multiple languages.
• Ensure alignment with communication guidelines, accessibility standards, and tone policies.

Course Format

• Interactive lectures and discussions.
• Hands-on experience using ChatGPT in real-world public sector communication scenarios.
• Guided exercises focusing on outreach, tone management, and language inclusivity.

Course Customisation Options

• To request bespoke training tailored to your department's workflows or internal tools, please contact us to arrange.

ChatGPT serves as a potent AI assistant capable of aiding public sector teams in condensing extensive documents and producing clear, well-structured briefings for leadership or stakeholder engagement.

This instructor-led live training, available online or onsite, is designed for government professionals who have limited or no prior experience with AI but regularly work with reports and wish to improve how they summarise, synthesise, and transform information into clear, meeting-ready formats.

Upon completion of this training, participants will be able to:

• Leverage ChatGPT to extract and summarise key insights from complex documents.
• Convert raw content into executive summaries, memorandums, and briefings.
• Refine summaries for clarity, tone, and purpose.
• Apply safe and effective prompting techniques within government reporting workflows.

Course Format

• Interactive lectures and discussions.
• Practical application of ChatGPT in sample government scenarios.
• Guided exercises focused on summarisation, briefing, and communication workflows.

Course Customisation Options

• To request tailored training for this course based on your department's workflows or internal tools, please contact us to make arrangements.

Microsoft 365 Copilot is an AI-powered assistant embedded into familiar Microsoft tools to enhance content creation, automate routine tasks, and provide smart insights.

This instructor-led, live training (online or onsite) is aimed at public sector employees with limited or no prior experience using AI tools who wish to use Microsoft 365 Copilot to enhance communication, streamline document work, and extract insights more efficiently from data and meetings.

By the end of this training, participants will be able to:

• Use Copilot in Word, Excel, and Outlook to draft, analyze, and improve communications.
• Automate repetitive documentation and summarisation tasks across Microsoft 365 apps.
• Generate insights from meeting notes, spreadsheets, and written reports.
• Follow responsible use guidelines for Copilot in a public sector context.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of Microsoft 365 Copilot in sample government scenarios.
• Guided exercises focused on communication, reporting, and meeting productivity.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

This instructor-led, live training in Australia (online or onsite) is designed for senior government professionals and policy experts keen on leveraging DeepSeek to drive data-led governance and policy innovation.

By the conclusion of this training, participants will be able to:

• Employ DeepSeek AI for policy analysis and strategic decision-making.
• Automate government reports and enhance data transparency.
• Apply AI-driven insights to foster public sector innovation.
• Improve citizen engagement through AI-powered solutions.

This instructor-led, live training in Australia (online or onsite) is aimed at intermediate-level public sector professionals who wish to use Gemini to generate high-quality content, assist with research, and improve productivity through more advanced AI interactions.

By the end of this training, participants will be able to:

• Craft more effective and tailored prompts for specific use cases.
• Generate original and creative content using Gemini.
• Summarize and compare complex information with precision.
• Use Gemini for brainstorming, planning, and organizing ideas efficiently.

Artificial Intelligence (AI) is reshaping public sector operations, decision-making processes, and service delivery on a global scale.

This instructor-led live training (available online or onsite) is designed for public sector leaders with little to no prior AI background. It aims to help participants grasp the fundamentals of AI, evaluate its strategic importance, and explore how it can be ethically and effectively integrated into government organisations.

Upon completion of this training, participants will be able to:

• Grasp the core concepts and terminology associated with artificial intelligence.
• Assess the opportunities and risks posed by AI within public sector environments.
• Examine the ethical and regulatory considerations pertinent to AI use in government.
• Form informed viewpoints on AI-related policy, procurement, and strategic planning.

Course Format

• Interactive lectures and discussions.
• Real-world case studies from the public sector.
• Guided group reflection and policy exercises.

Course Customisation Options

• To request a customised training package for this course, please contact us to make arrangements.

Artificial Intelligence is rapidly emerging as the cornerstone of contemporary product management, fundamentally transforming how we identify customer needs, define solutions, and make critical decisions. Just as electricity revolutionised industry, AI is reshaping how products are built, validated, and evolved.

This instructor-led, live training (available online or onsite) is designed for Product Owners, Scrum Masters, and Agile Coaches who wish to understand how AI can enhance product ownership and strengthen decision-making.

By the conclusion of this training, participants will be able to:

• Grasp the fundamentals of Artificial Intelligence and distinguish between traditional AI and Generative AI (GenAI).
• Apply the seven preferred stances of a Product Owner (including the new Orchestrator stance) and leverage AI to strengthen each role — such as Visionary, Experimenter, or Customer Representative.
• Master effective prompting techniques and treat AI tools as intelligent collaborators with specialised skills.
• Deepen customer understanding and create AI-supported personas for hypothesis testing and discovery, while maintaining authentic customer contact.
• Develop and communicate a clear product vision using structured frameworks like the 3x3 Framework, leveraging AI to shape and visualise narratives.
• Utilise Generative AI tools to accelerate prototyping and hypothesis testing, such as generating mock-ups or product concepts.
• Support product decisions by using AI tools to analyse, prioritise, and evaluate features based on value, feasibility, and user impact.
• Automate or delegate routine daily tasks (emails, stakeholder management, note-taking) using AI to focus on strategic and creative work.
• Lead discussions on AI ethics, bias, and data security, ensuring responsible and sustainable AI adoption.
• Identify and design valuable AI use cases tailored to the specific product and organisational context.
• Explore and experiment with around 20 different AI tools and models — from productivity assistants and prototyping platforms to generative video, image, and coding solutions.