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Duration 16 hours
Course Outline
1. Introduction to Lean Thinking (2 hours)
- Overview of Lean: origins and historical development
- Core Lean Principles: Value, Flow, Pull, and Perfection
- Identifying waste (muda) in service environments
2. Lean for Managing Requirements and Projects (4 hours)
- VOC (Voice of the Customer) integration
- Prioritization methodologies: MoSCoW, WSJF, and Effort-Impact Matrix
- A3 Project Thinking: structure and practical application
- Brief comparative analysis of Lean, Agile, and Six Sigma
3. Lean Kanban (4 hours)
- Foundational concepts and components of the Kanban system
- Effective board management techniques
- Implementing Pull mechanisms and Work In Progress (WIP) limits
- Key flow metrics: Lead Time, Cycle Time, and Takt Time
4. Lean in Processes (4 hours)
- VSM (Value Stream Mapping) techniques
- Recognizing waste within banking processes
- Applying KAIKAKU principles
5. Other Lean Tools (2 hours)
- GEMBA walks
- KAIZEN continuous improvement
- Root cause analysis using Ishikawa diagrams and the 5 Whys
- Implementing POKA-YOKE error-proofing
Summary and Next Steps
Requirements
- A solid grasp of fundamental project management concepts
- Practical experience with business or banking process workflows
- Basic familiarity with Agile or Lean frameworks
Target Audience
- Process managers and analysts
- Project managers operating within banking and financial services
- Professionals responsible for requirements engineering and process optimization
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
Leanne - Welsh Revenue Authority
Course - Agile Business Analysis
I really enjoyed the mix of practical with theory. The trainer was also exteremly knowledgable and answered all our questions perfectly
