Conflict Management Training Course

A highly interactive programme incorporating individual and group discussions alongside skills practice, empowering participants to share ideas and enhance their capabilities.

Audience

Anyone seeking to strengthen their assertiveness skills.

Aim

This course aims to boost confidence and improve the participant's ability to communicate assertively and with confidence to colleagues and customers.

Objectives

By the end of the programme, participants will:

• Understand and overcome barriers to assertiveness.
• Recognise behavioural traits in themselves and others, and learn effective strategies for managing them.
• Communicate effectively with a diverse range of people to achieve win-win outcomes wherever possible.
• Manage difficult situations effectively.

Goal

The training aims to review and enhance the competencies required to achieve business objectives, both individually and within teams. This is achieved by helping participants acquire skills such as:

• Developing an effective communication style with others
• Practically analysing communication barriers and employing active techniques to prevent them
• Building supportive workplace relationships
• Fostering effective teamwork
• Gaining awareness of mutual influence between teams and the broader organisational unit
• Utilising various techniques to manage conflict
• Adapting attitudes and behaviours to model constructive outcomes (e.g., adopting an assertive posture)

Method of work

The training is designed to be interactive, with participants engaged in activities for over 80% of the time. Each session follows a consistent structure: starting with exercises to build awareness, followed by a mini-lecture on relevant techniques (knowledge), and concluding with practice of new tactics and skills. At the end of each session, participants receive support materials relating to the topics covered.

Practical exercises are complemented by mini-lectures that explain the theoretical basis and fundamental psychological mechanisms underlying the experiences participants encounter during the training.

By the conclusion of this course, participants will be equipped to:

• Recognise the importance of managing one's own behaviour as a prerequisite for influencing the actions of others
• Evaluate the strengths and limitations of the various communication channels at their disposal
• Effectively manage relationships with both internal and external customers and stakeholders

Course Format

This course combines highly interactive elements, including:

• Guided Discussions
• Slide Presentations
• Practical Exercises
• Case Studies

Audience

This course is designed for staff who need a comprehensive understanding of the key issues surrounding Communication and Influence:

• Colleagues
• Managers
• Internal and external customers and stakeholders

Course Format

The course utilises a highly interactive blend of:

• Facilitated discussions
• Slide presentations
• Practical exercises and case studies

By the end of the course, delegates will be able to:

• Recognise the importance of managing their own behaviour before attempting to influence others
• Understand the strengths and weaknesses of various communication media available
• Effectively manage internal and external customers and stakeholders
• Explain how to handle challenging situations they may encounter in the workplace

Audience

• Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with : 
  • Their colleagues
  • Their bosses
  • Their internal and external customers and stakeholders

Course Objectives

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders

Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and 
• Case Studies

This intensive two-day program is tailored for individuals seeking to enhance their negotiation outcomes with clients, vendors, and colleagues. It imparts the strategies and techniques employed by successful negotiators, fostering the confidence required to thrive.

Participants will explore various negotiation styles and learn how to amplify their personal influence while safeguarding key relationships. The course is highly interactive, blending lectures, group discussions, coaching, and practical exercises.