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Duration 14 hours
Course Outline
Module 1: AI Fundamentals in the Modern Office
- An introduction to Large Language Models (LLMs) and their relevance to administrative work
- Core principles of prompt engineering focused on productivity tasks
- Ethical considerations and data privacy when deploying AI in the workplace
- An overview of the ChatGPT interface and its primary features
Module 2: Information Management and Summarisation
- Creating concise summaries and syntheses of lengthy documents, reports, and articles
- Generating accurate meeting minutes from transcripts
- Utilising ChatGPT for data organisation and information categorisation
- Extracting key insights and conducting sentiment analysis on text
Module 3: AI-Assisted Communication and Writing
- Automating email correspondence (standard replies, follow-ups, and invitations)
- Drafting formal letters, internal communications, and memos
- Structuring presentations and speeches for impact
- Refining grammar and writing style to enhance professional communication
Module 4: Planning, Organisation, and Task Automation
- Project planning: Developing action plans, schedules, and task allocations
- Agenda management: Setting up calendars and meeting reminders
- Generating task lists and prioritising activities
- Automating repetitive tasks: Email sorting, recurring report generation, and document management
- Leveraging AI for problem-solving and informed decision-making
Module 5: Practical Case Studies and Exercises
- Workshop: Developing a project plan from the ground up using ChatGPT
- Exercise: Summarising a financial report and drafting an executive email
- Simulation: Planning a meeting and documenting the minutes
- Creating personalised templates for daily use
Summary and Next Steps
Requirements
- No prior experience with artificial intelligence is necessary
- A foundational understanding of administrative duties and information management is beneficial
Target Audience
- Administrative assistants
- Secretaries
- Project managers
- Coordinators
- Professionals aiming to enhance productivity and efficiency in office management
Testimonials (1)
Able to pivot upon audience suggestions - ie able to create a real AI agent scenario on the spot.
