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Duration 14 hours
Course Outline
Introduction to ChatGPT in Office Administration
- Identifying what ChatGPT can and cannot automate
- Reviewing typical administrative use cases
- Crafting effective prompts for regular tasks
Automating Regular Writing Duties
- Drafting emails, notices, and announcements
- Generating summaries, meeting minutes, and follow-up communications
- Producing standardised text for recurring use
Document Refinement and Organisation
- Rephrasing, restructuring, and reordering content
- Transforming raw text into polished documents
- Correcting grammar, consistency, and formatting issues
Developing Templates and Administrative Tools
- Constructing checklists, forms, and reusable frameworks
- Drafting SOPs and compliance-oriented documents
- Streamlining repetitive document creation
Data Management and Basic Automation
- Organising information from unstructured text
- Extracting key details and converting content into tables
- Creating data-ready summaries for entry or reporting systems
Task Coordination and Workflow Support
- Drafting schedules, reminders, and task instructions
- Automating planning documents
- Supporting multi-step administrative processes
Safe and Responsible AI Usage in Administration
- Recognising limitations and preventing errors
- Managing confidential data appropriately
- Maintaining accuracy and consistency in generated content
Advanced Prompting for Administrative Productivity
- Utilising prompt patterns for recurring workflows
- Designing mini-automation sequences for common duties
- Refining instructions to improve output quality
Wrap-up and Next Steps
Requirements
- Familiarity with standard office procedures
- Experience using common productivity software
- Confidence in managing digital files
Target Audience
- Clerical support teams
- Administrative coordinators
- Data entry specialists
Testimonials (1)
Able to pivot upon audience suggestions - ie able to create a real AI agent scenario on the spot.
