JIRA for Administrators Training Course

1. Overview of JIRA Platform and Administration Concepts

• Introduction to JIRA and its pivotal role in agile project and issue management
• Understanding JIRA architecture and its core components
• Overview of the key responsibilities in JIRA administration
• JIRA deployment models and supported environments
• Comprehending JIRA applications, projects, issues, workflows, and configurations

2. JIRA Features and Administration Interface

• Navigating the JIRA administration console with confidence
• Distinguishing between global settings and project-level configurations
• Managing system information and various configuration options
• Overview of JIRA logs, monitoring, and routine maintenance activities

Practical Exercise:

• Exploring the functionality of the JIRA administration interface
• Reviewing and analysing existing system configurations

Installing and Configuring JIRA

1. Preparing the JIRA Environment

• Reviewing system requirements and prerequisites
• Installing required components using containerisation
• Overview of database configuration
• Configuring application properties effectively

2. Deploying a JIRA Instance

• Installing and initialising JIRA
• Performing initial configuration steps
• Configuring essential application settings
• Verifying installation success and system health

Practical Exercise:

• Deploying JIRA within a containerised environment
• Carrying out initial system configuration tasks

III. Managing JIRA Projects and Customisation

1. Creating and Configuring JIRA Projects

• Understanding different project types and available templates
• Creating both company-managed and team-managed projects
• Configuring specific project details and settings
• Managing project roles and associated responsibilities

2. Customising JIRA for Business Requirements

• Configuring various issue types
• Creating and managing custom fields
• Configuring screens and screen schemes
• Managing workflows and workflow schemes
• Configuring priorities, statuses, and resolutions

Practical Exercise:

• Establishing a customised project environment
• Configuring project-specific operational requirements

IV. User, Group, and Role Management

1. Managing JIRA Users

• Creating and managing user accounts efficiently
• Overview of user authentication and directory integration
• Managing user profiles and access controls

2. Managing Groups and Project Roles

• Creating and maintaining user groups
• Assigning specific project roles
• Managing administrative responsibilities
• Best practices for organising users

Practical Exercise:

• Creating new users and user groups
• Assigning project roles and corresponding permissions

V. JIRA Permissions and Security Management

1. Understanding JIRA Security Architecture

• Global permissions
• Project-specific permissions
• Issue security levels
• Permission schemes

2. Implementing Security Controls

• Designing robust permission models
• Applying least-privilege principles
• Managing access restrictions effectively
• Auditing user permissions for compliance

Practical Exercise:

• Creating and applying security schemes
• Testing user access levels to ensure accuracy

VI. Dashboards, Reports, and Notifications

1. Configuring JIRA Dashboards

• Creating and managing dashboards
• Adding and configuring relevant gadgets
• Sharing dashboards with team members
• Designing dashboards tailored to different stakeholders

2. Managing Emails and Notifications

• Configuring SMTP settings correctly
• Creating effective notification schemes
• Managing event-based notifications
• Troubleshooting common notification issues

Practical Exercise:

• Building functional project dashboards
• Configuring specific notification rules

VII. JIRA Maintenance, Upgrades, and Troubleshooting

1. JIRA Administration and Maintenance Activities

• Monitoring system performance metrics
• Managing application logs
• Considering backup and recovery strategies
• Maintaining overall system stability

2. Upgrading and Migrating JIRA

• Planning and preparing for upgrades
• Considering version compatibility
• Developing migration strategies
• Performing post-upgrade validation

3. Troubleshooting Common JIRA Issues

• Diagnosing configuration-related problems
• Resolving user access issues
• Troubleshooting workflow and notification problems
• Applying performance troubleshooting techniques

Practical Exercise:

• Analysing JIRA issues using log data
• Applying practical troubleshooting methods

VIII. JIRA Service Management Administration

1. Deploying JIRA Service Management

• Introduction to JIRA Service Management concepts
• Understanding service projects and request types
• Configuring service portals

2. Customising Service Management Features

• Creating request workflows
• Managing service desk users
• Configuring queues and SLAs
• Setting up knowledge bases
• Managing customer communication

Practical Exercise:

• Creating and configuring a service desk project
• Handling service requests in a collaborative manner

IX. Integration and Advanced Administration Topics

1. JIRA Integrations Overview

• Connecting JIRA with external systems
• Considering authentication and integration needs
• Managing plugins and extensions

2. Administration Best Practices

• Configuration management
• Documentation practices
• Change management approach
• Maintaining scalable JIRA environments

X. Summary and Next Steps

• Review of key JIRA administration concepts
• Discussion of real-world administration challenges
• Recommended practices for maintaining enterprise JIRA environments
• Q&A session and knowledge assessment