Business Process Management Training Course

Introduction

• A concise history of business processes
• The process-centric perspective
• Principles of process management
• Analysis and design in process modelling
• The Business Process Management framework
• Business Process Management Systems (BPMS)
• Business Process Architecture

BPM Implementation Strategies

• The value proposition of BPM
• The broader BPM community
• Rationale for BPM automation
• Topology of Service-Oriented Architecture (SOA) reference models
• Overview of BPM vendors and tool positioning

Aligning IT and Business

• Distinguishing between BPM and BPMS
• Criteria for selecting a BPMS
• Collaborating IT and business to match technology with specific problems
• Adopting effective development models
• System overview for BPM
• Essential terms and concepts

Understanding Basic Concepts and Architecture

• Process modelling techniques
• Conducting process analysis
• Designing efficient processes
• Structural components of a BPMS
• Enterprise-level process management planning
• Defining key skills, roles, and responsibilities

Governance and Business strategy

• Evolution from data/functions to objects and services
• Shifting focus from core business logic to process control
• Design considerations for architects
• Ensuring alignment between business and IT
• The function of business stewardship
• The role of business rule analysts

Modelling a process with BPMN

• The added value of adopting BPMN
• Composability and foundational services
• Encouraging an incremental and iterative approach
• The importance of driving projects with use cases
• Declaring message properties
• Utilising correlation sets
• Developing complex parallel activity execution
• Designing for concurrency
• BPMN implementations by major vendors
• Case study: Microsoft XLANG

Fault Handling and Exception Management

• Defining system events
• Configuring timeout mechanisms
• Managing faults effectively
• Catching and handling exceptions
• Compensation management strategies

Business Rules

• Motivations for implementing business rules
• Core concepts and principles
• Rule Maturity Model (KPI RMM™)
• KPI STEP™ principles
• Evolving roles for business and IT
• Maintaining business focus within rules
• Determining when a business rule approach is appropriate
• Modern approaches to scoping business rule projects
• Key elements of a business rule project plan
• The role of a business rule pilot
• Overview of mining business rules from code

BPM as enabler of SOA: Key components

• Application front-ends
• Basic service definitions
• The value of an Enterprise Service Bus (ESB)
• Utilising repositories
• Enhancing business agility
• Establishing a BPM board
• Distributing technical white papers

Controlling & measuring improvement processes

• Managing the process repository
• Establishing a quality gateway
• The four pillars of success

Metrics

• Organisational performance context
• Characteristics of effective metrics
• Measurement and management hierarchies
• Process management beyond mere measurement
• Metrics within processes and management roles in measurement
• Key management questions to address
• Common pitfalls in process management efforts

Architecture of a BPM System

• EAI and B2B considerations
• System topology and scalability
• Design tools and utilities
• Deployment tools
• Monitoring and management capabilities
• The process engine
• Process definition repository

Core BPMS features and Interfaces

• Repository support
• Database integration
• Business Activity Monitoring (BAM)
• Human workflow solutions