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Course Outline
Grasping Artificial Intelligence (AI)
- Defining AI: Historical context and evolution
- Mechanisms of AI: Data, algorithms, and learning models
- Categories of AI (narrow vs general, generative AI, machine learning)
AI in Daily Life and Business
- Instances of AI already part of our daily routines
- Business sectors significantly impacted by AI
- Common myths and realities regarding AI in the workplace
AI Applications Across Departments
- Sales and Customer Service: Lead qualification, chatbots, sales forecasting
- Marketing: Content creation, campaign analytics, trend identification
- Finance: Invoice automation, fraud detection, financial forecasting
- HR: Recruitment screening, insights into employee engagement
- Administration and Operations: Document management, task automation
Beginning with AI Tools
- Introduction to ChatGPT, Copilot, Gemini, Claude, and other platforms
- Utilising AI for drafting emails, reports, and presentations
- AI tools for scheduling, summarisation, and translation
Practical Application: AI in Action
- Drafting and refining text using AI
- Generating reports and conducting basic data analysis
- Automating routine administrative duties
Challenges and Ethical Implications
- AI limitations: Bias, hallucination, and over-reliance
- Concerns regarding data privacy, confidentiality, and compliance
- Strategies for responsible AI usage in the workplace
Progressing Forward: Cultivating an AI-Friendly Environment
- Developing a mindset conducive to AI integration
- Promoting experimentation and digital curiosity
- Resources for ongoing AI education
Conclusion and Action Plan
- Recap of essential concepts and key takeaways
- Identifying AI opportunities within your specific department
- Personal action plan: “What tasks can I automate or enhance using AI?”
Requirements
- No existing knowledge of AI or programming is necessary
Target Audience
- Staff from administrative, sales, finance, marketing, HR, and other departments
- Managers and team leaders keen on adopting AI
- Support and back-office personnel
7 Hours
Testimonials (1)
Understand AI function n tools to make our job easier. Need to improved AI Chubb such as make analysis n creating presentation