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Course Outline
Introduction to Agentic AI in Business Automation
- Understanding agentic AI and its significance for automation
- An overview of the tools and frameworks used to build intelligent agents
- Enterprise applications: customer service, logistics, and marketing
Identifying Automation Opportunities
- Mapping existing workflows and identifying pain points
- Assessing the feasibility and return on investment (ROI) for AI-driven automation
- Defining success metrics and necessary integration requirements
Designing Agentic Workflows
- Creating task-specific and orchestration-level agents
- Structuring prompts and logic for automation agents
- Incorporating decision-making processes and exception handling
Integrating Agents with Business Systems
- Linking AI agents with CRMs, ERPs, and communication platforms
- Utilizing Zapier, Make, or Power Automate for orchestration
- Implementing API-based integrations using Python
Applied Use Cases
- Automating customer service and performing sentiment analysis
- Predicting supply chain demand and coordinating with vendors
- Optimizing marketing campaigns using AI-generated insights
Governance, Security, and Monitoring
- Managing access controls and data sensitivity
- Configuring monitoring dashboards and alert systems
- Evaluating and auditing automated decision-making
Hands-on Project: Constructing an Integrated AI Workflow
- Selecting a target process for automation
- Designing and building the AI agent
- Conducting testing, evaluation, and optimization
Summary and Next Steps
Requirements
- A foundational understanding of business workflows and process automation
- Proficiency in Python or API-based integrations
- Practical experience with productivity or automation software
Intended Audience
- Product managers aiming to uncover automation opportunities
- Automation engineers tasked with implementing AI-driven workflows
- Business analysts focused on designing data-informed processes
21 Hours
Testimonials (1)
The trainer is patient and very helpful. He knows the topic well.