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Course Outline

Introduction to Agentic AI in Business Automation

  • Understanding agentic AI and its significance for automation
  • An overview of the tools and frameworks used to build intelligent agents
  • Enterprise applications: customer service, logistics, and marketing

Identifying Automation Opportunities

  • Mapping existing workflows and identifying pain points
  • Assessing the feasibility and return on investment (ROI) for AI-driven automation
  • Defining success metrics and necessary integration requirements

Designing Agentic Workflows

  • Creating task-specific and orchestration-level agents
  • Structuring prompts and logic for automation agents
  • Incorporating decision-making processes and exception handling

Integrating Agents with Business Systems

  • Linking AI agents with CRMs, ERPs, and communication platforms
  • Utilizing Zapier, Make, or Power Automate for orchestration
  • Implementing API-based integrations using Python

Applied Use Cases

  • Automating customer service and performing sentiment analysis
  • Predicting supply chain demand and coordinating with vendors
  • Optimizing marketing campaigns using AI-generated insights

Governance, Security, and Monitoring

  • Managing access controls and data sensitivity
  • Configuring monitoring dashboards and alert systems
  • Evaluating and auditing automated decision-making

Hands-on Project: Constructing an Integrated AI Workflow

  • Selecting a target process for automation
  • Designing and building the AI agent
  • Conducting testing, evaluation, and optimization

Summary and Next Steps

Requirements

  • A foundational understanding of business workflows and process automation
  • Proficiency in Python or API-based integrations
  • Practical experience with productivity or automation software

Intended Audience

  • Product managers aiming to uncover automation opportunities
  • Automation engineers tasked with implementing AI-driven workflows
  • Business analysts focused on designing data-informed processes
 21 Hours

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