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Course Outline

Introduction to Windows Admin Center

  • An overview of Windows Admin Center and its underlying architecture
  • Establishing connections to and managing Windows workstations
  • Understanding roles and capabilities specific to workstation management

PowerShell Fundamentals for Technicians

  • The PowerShell interface, syntax conventions, and execution policies
  • Utilizing cmdlets and pipelines for basic workstation management
  • Developing and executing simple PowerShell scripts

Remote Management and Automation

  • Employing PowerShell Remoting to manage remote workstations
  • Running remote commands via the Windows Admin Center interface
  • Managing sessions, credentials, and adhering to security considerations

Working with WMI and CIM

  • Gaining an understanding of WMI and CIM for system administration
  • Querying system information from remote computers
  • Automating system configurations and updates using WMI/CIM

Integrating with Intune and Autopilot (User Perspective)

  • An overview of Intune and Autopilot regarding workstation deployment and policy management
  • Reviewing and verifying device compliance and configuration
  • End-user level troubleshooting and reporting procedures

Practical Lab: Remote Administration Scenarios

  • Executing PowerShell scripts to collect system information remotely
  • Automating updates, restarts, and diagnostic processes
  • Testing connectivity and troubleshooting PowerShell Remoting issues

Best Practices and Security

  • Ensuring secure connections and proper user permissions
  • Identifying common pitfalls and effective troubleshooting tips
  • Optimizing performance for remote management tasks

Summary and Next Steps

Requirements

  • A solid understanding of Windows operating systems and workstation environments
  • Hands-on experience in day-to-day computer support or IT operations
  • Fundamental familiarity with command-line interfaces

Target Audience

  • IT support technicians
  • Helpdesk and field service operators
  • Technical staff responsible for workstation management
 7 Hours

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Provisional Upcoming Courses (Require 5+ participants)

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