MSP® Foundation & Practitioner Training Course

This instructor-led, live training in Australia (online or onsite) is aimed at advanced-level professionals who wish to master ClickUp's reporting and dashboard features to drive data-driven decision-making and optimise workflows.

By the end of this training, participants will be able to:

• Create and customise advanced dashboards in ClickUp.
• Use ClickUp's reporting tools to track key performance indicators (KPIs).
• Automate data collection and visualisation.
• Integrate external data sources for comprehensive analytics.
• Optimise dashboards for team collaboration and executive reporting.

This course guides you through the core responsibilities of a Process Owner, enabling you to clearly articulate your role within a process. It delivers the essential education required to lead the design, re-engineering, and continuous improvement of IT Service Management (ITSM) processes, with a specific focus on Agile Service Management. Participants will discover how to apply Scrum practices to their Process Owner duties, utilising Agile and Lean principles to implement 'just enough' process. You will also learn how to consistently align process performance with broader business objectives.

This instructor-led, live training in Australia (online or onsite) is tailored for intermediate-level professionals looking to streamline their workflows by harnessing ClickUp’s automation and integration capabilities.

Upon completion of this training, participants will be able to:

• Grasp ClickUp’s automation functionalities and practical applications.
• Build and manage automations to refine workflow processes.
• Connect ClickUp with third-party platforms such as Slack, Google Drive, and Zapier.
• Configure triggers, conditions, and actions for automated task handling.
• Improve team collaboration through strategic automation and integrations.

This instructor-led, live training in Australia (online or onsite) is aimed at intermediate-level professionals who wish to apply Agile project management principles using ClickUp’s features.

By the end of this training, participants will be able to:

• Set up and configure ClickUp for Agile project management.
• Manage sprints, backlogs, and epics effectively.
• Leverage ClickUp’s Kanban, List, and Timeline views for Agile workflows.
• Track team velocity, burndown charts, and performance metrics.
• Automate Agile processes to improve efficiency.
• Integrate ClickUp with other Agile development tools.

This instructor-led, live training in Australia (online or on-site) targets advanced professionals looking to customise ClickUp for business operations, boost process efficiency, and integrate automation for scalable workflows.

Upon completion of this training, participants will be able to:

• Customise ClickUp’s workspaces, views, and templates to suit business operations.
• Design and optimise workflows for effective process management.
• Deploy advanced automation for repetitive tasks.
• Integrate ClickUp with other business tools and data sources.
• Monitor and analyse process efficiency using ClickUp reporting.

This instructor-led, live training in Australia (online or onsite) is designed for advanced professionals looking to use ClickUp for managing large-scale projects, cross-functional teamwork, and organisation-wide efficiency.

By the end of this training, participants will be able to:

• Deploy ClickUp at an enterprise scale using best practice strategies.
• Organise workspaces, spaces, and projects effectively for large teams.
• Utilise advanced reporting and dashboards to gain executive-level insights.
• Automate workflows and integrate ClickUp with existing enterprise systems.
• Strengthen governance, compliance, and security within ClickUp.

This instructor-led, live training in Australia (online or onsite) is aimed at beginner-level professionals who wish to learn the fundamentals of ClickUp for task and project management, as well as personal productivity.

By the end of this training, participants will be able to:

• Navigate ClickUp’s interface and workspace structure.
• Create and manage tasks, lists, and projects efficiently.
• Utilize views like List, Board, and Calendar for better organization.
• Apply productivity features such as priorities, tags, and custom statuses.
• Collaborate effectively using comments, mentions, and shared spaces.
• Set up personal productivity workflows to manage daily tasks.

This instructor-led, live training in Australia introduces the advanced capabilities of JIRA, including creating and managing different types of JIRA projects, using JIRA for agile projects, configuring agile boards, managing built-in and custom fields, creating and managing screens and filters, performing basic and advanced issue searching, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, performing analysis and generating reports.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led, live training in Australia outlines JIRA’s approach to software planning, tracking, and release management, guiding participants through the creation and administration of a JIRA project.

Upon completion of this course, participants will be able to:

• Grasp the core concepts and functionality underpinning JIRA’s user interface and workflows.
• Add, modify, clone, link, and prioritise issues.
• Move issues through the entire workflow lifecycle.
• Conduct effective searches.
• Manage and customise screens and filters.

This instructor-led, live training in Australia (online or onsite) is aimed at intermediate-level professionals who wish to optimise team collaboration using ClickUp’s advanced features.

By the end of this training, participants will be able to:

• Set up and manage collaborative workspaces for teams.
• Leverage ClickUp’s advanced task management features for team coordination.
• Improve team communication using ClickUp’s built-in tools.
• Utilize ClickUp’s reporting and dashboards for team performance tracking.
• Automate workflows to streamline team processes.
• Integrate ClickUp with other collaboration tools.

This instructor-led, live training in Australia (online or onsite) is designed for intermediate-level business analysts keen to master business analysis tools and techniques while preparing for the PMI-PBA exam.

Upon completing this training, participants will be able to:

• Gain insight into the business analysis tools, techniques, and practices as defined by PMI.
• Master the five domains of business analysis.
• Develop practical skills for identifying stakeholder needs, managing requirements, and ensuring successful project outcomes.
• Navigate the PMI-PBA certification process and effectively prepare for the exam.

This instructor-led, live training in Australia (online or onsite) is aimed at project managers who wish to manage projects with Trello.

By the end of this training, participants will be able to:

• Manage and track tasks to improve project workflows and boost team productivity.
• Add functionality and extensions not included in the standard Trello for tracking the progress of complex projects.
• Organise multiple projects with Trello.