Course Outline
- Key concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- ITIL and other frameworks integration
Requirements
Target audience
This course is intended for:
- Holders of a valid ITIL® 4 Foundation certification
The training serves as preparation for the official ITIL® 5 Foundation Bridge certification exam, which is part of the course offering. Achieving this certification validates your updated understanding of the ITIL framework and supports ongoing professional growth in service management.
Pre-course requirements
Participants must possess a current ITIL® 4 Foundation certificate. No further preparatory steps are required prior to attending the session.
Exam process
You will receive an exam voucher valid for six months, providing flexibility to choose a convenient exam date. Following the training, you will be guided through the registration process. Scheduling is managed directly via the PeopleCert platform using your personal account. The exam is delivered online with remote supervision. A PeopleCert proctor will monitor your session through a webcam and secure connection. Prior to starting, you must verify your identity and provide a view of your environment to adhere to exam integrity standards.
Exam specifications
- Duration: 30 minutes
- Format: Multiple-choice exam (20 questions)
- Passing score: 65% (minimum of 13 correct answers)
- Materials: Closed-book exam
Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
