Explore Our Courses

Remedy IT Service Management (ITSM)

 21 Hours
This instructor-led, live training in Australia (online or onsite) is aimed at intermediate-level IT professionals who wish to effectively use and manage the Remedy IT Service Management Suite for incident and problem management.By the end of this training, participants will be able to:
  • Understand the architecture and components of BMC Remedy ITSM.
  • Configure and customize forms, workflows, and applications within Remedy.
  • Implement effective incident and problem management practices.
  • Manage change and release processes efficiently to minimize risks.
  • Utilize BMC Remedy's asset management for comprehensive asset lifecycle management.
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IT Operations Analytics

 7 Hours
This instructor-led, live training in Australia (online or onsite) is aimed at managers who wish to apply ITOA practices to measure, analyze and ultimately improve the performance of their IT operations. By the end of this training, participants will be able to:
  • Apply big data analytics technologies and practices to large datasets generated within an IT department.
  • Discover complex patterns in large volumes of IT system availability and performance data.
  • Process and analyze data to gain business insights into issues and opportunities.
  • Increase revenue and reduce costs.
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Upcoming Courses

IT Operations Analytics

2024-08-05 09:30
7 hours
200 Mary Street, Brisbane
2015 AUD (Online)
2215 AUD (Classroom)

IT Operations Analytics

2024-08-19 09:30
7 hours
Adelaide City Central
2015 AUD (Online)
2155 AUD (Classroom)

Remedy IT Service Management (ITSM)

2024-09-02 09:30
21 hours
Melbourne 385 Bourke Street
6045 AUD (Online)
6645 AUD (Classroom)

Remedy IT Service Management (ITSM)

2024-09-16 09:30
21 hours
Cliftons Perth
6045 AUD (Online)
35445 AUD (Classroom)

Remedy IT Service Management (ITSM)

2024-09-30 09:30
21 hours
Sydney King Street
6045 AUD (Online)
6945 AUD (Classroom)

Remedy IT Service Management (ITSM)

2024-10-14 09:30
21 hours
London Circuit
6045 AUD (Online)
6405 AUD (Classroom)

Other regions in Australia

Other Countries

These courses are also available in other countries

Consulting

IT Operations Analytics (ITOA) Consulting
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