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Course Outline

Module 1: Microsoft Teams Overview and Architecture

  • Core components and services of Teams
  • Teams architecture and its dependencies
  • Role-based access control and administration

Module 2: Managing Teams Collaboration Experiences

  • Creating and administering Teams, channels, and chats
  • Configuring meeting policies and user experiences
  • Apps, integrations, and lifecycle management

Module 3: Teams Phone and Voice Solutions

  • Teams Phone concepts and underlying architecture
  • Configuring calling plans and direct routing
  • Managing devices, dial plans, and emergency calling features

Module 4: Governance, Security, and Compliance

  • Teams policies, governance frameworks, and lifecycle stages
  • Implementing security and compliance settings
  • Auditing, reporting, and compliance monitoring

Module 5: Monitoring and Troubleshooting Teams

  • Monitoring Teams service health and usage patterns
  • Troubleshooting issues related to meetings, voice, and collaboration
  • Utilising reporting tools and analytics for performance optimisation

Module 6: Advanced Configuration and Integration

  • Integrating Teams with Microsoft 365 and third-party applications
  • Considerations for hybrid deployments
  • Utilising automation and PowerShell for Teams administration

Module 7: Exam Preparation and Certification Readiness

  • Overview of MS-721 exam objectives
  • Exam structure, format, and question types
  • Practice questions and review sessions
  • Study resources, tips, and strategies for success

Summary and Next Steps

Requirements

  • A solid understanding of Microsoft 365 services and administration
  • Experience with the core functionality of Microsoft Teams
  • Familiarity with foundational networking and identity concepts

Target Audience

  • Microsoft Teams administrators
  • Collaboration system engineers
  • IT professionals responsible for managing Microsoft 365 communications
 35 Hours

Number of participants


Price per participant

Open Training Courses require 5+ participants.

Testimonials (2)

i learned alot

Rose-Ann - Heart FM
Course - Microsoft Teams: Practical Collaboration, Productivity, and Automation

The engagement and the practical examples we did as a group to get more understanding of the topic

ISABELLA - Sedibeng TVET College
Course - Microsoft Teams, Outlook, OneDrive, and Lists Integration

Provisional Upcoming Courses (Require 5+ participants)

MS-721: Manage Teams Collaboration Communications Systems

2026-10-21 09:30
35 hours
Adelaide City Central
11750 AUD (Online)
28250 AUD (Classroom)

MS-721: Manage Teams Collaboration Communications Systems

2026-11-04 09:30
35 hours
Melbourne 385 Bourke Street
11750 AUD (Online)
28250 AUD (Classroom)

MS-721: Manage Teams Collaboration Communications Systems

2026-11-18 09:30
35 hours
Cliftons Perth
11750 AUD (Online)
29750 AUD (Classroom)

MS-721: Manage Teams Collaboration Communications Systems

2026-12-02 09:30
35 hours
Sydney King Street
11750 AUD (Online)
28250 AUD (Classroom)

MS-721: Manage Teams Collaboration Communications Systems

2026-12-16 09:30
35 hours
London Circuit
11750 AUD (Online)
28250 AUD (Classroom)

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Related Categories

MS Teams
MS Teams