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Duration 14 hours
Course Outline
Navigating Warranty Structures in Maximo
- Exploring core warranty concepts and term definitions.
- Understanding asset and item-level warranty coverage.
- Aligning warranties with established maintenance workflows.
Establishing Warranty Entitlements
- Implementing entitlement rules within the system.
- Linking warranties to specific assets and components.
- Managing relevant dates, usage limits, and conditions.
Managing Warranty Claims Processing
- Generating warranty claims directly from work orders.
- Handling routing, approvals, and required documentation.
- Tracking claim status and overall progress.
Monitoring Vendor Responses
- Recording all vendor communications accurately.
- Administering approvals, denials, and coverage adjustments.
- Incorporating vendor feedback into broader maintenance strategies.
Connecting Assets to Warranty Data
- Associating warranty records with the asset hierarchy.
- Managing replaced parts and swapped components effectively.
- Maintaining data accuracy across all asset records.
Integration with Procurement and CM
- Linking warranty details to purchasing activities.
- Aligning change management processes with potential warranty impacts.
- Ensuring data continuity between procurement and maintenance teams.
Handling Exceptions and Special Cases
- Managing expired or voided warranty periods.
- Addressing partial claims or disputes over coverage.
- Rectifying any entitlement mismatches.
Practical Warranty Scenarios
- Processing complete warranty claims from start to finish.
- Simulating vendor interactions and follow-up procedures.
- Applying warranty rules to realistic maintenance cases.
Conclusion and Future Steps
Requirements
- A solid understanding of asset management lifecycles.
- Practical experience with maintenance or procurement workflows.
- Familiarity with basic Maximo navigation.
Target Audience
- Warranty administrators.
- Engineering support personnel.
- Maintenance and reliability coordinators.
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
