Online VoIP Training in Australia

This course is divided into two complementary modules: a theoretical session and a practical workshop. The one-day theoretical component explores the motivation, philosophy, fundamentals, and operational rules of the SIP protocol, alongside its application in implementing telecom services, with a specific focus on IP telephony and VoIP. The subsequent two-day practical component allows participants to gain hands-on experience in service operations through laboratory exercises. These sessions provide detailed insights into configuring SIP telephony architecture components, analysing SIP signalling via message sequence charts and internal message structures, and understanding common issues and troubleshooting techniques, including security and telecom fraud considerations. Trainers will draw upon their extensive experience in launching, operating, and managing SIP telephony networks, covering both virtualisation and cloud-based solutions. The practical section utilises both SIP hardphones and softphones, alongside IP telephony servers such as Asterisk and FreeSWITCH. Participants can benefit from the trainers' rich technical and business expertise in IP telephony by submitting their own challenges and questions, which will be addressed during the wrap-up session to meet immediate client needs. The course is designed for participants with foundational knowledge and experience in telecom services, specifically VoIP and IP networking.