Microsoft Dynamics 365 Customer Service (MB-230) Training Course

This instructor-led training in Australia covers Dynamics 365 Business Central warehouse operations. Participants will learn to manage inventory, integrate Warehouse Insight for mobile tasks, and implement license plating. It is ideal for teams looking to optimise ERP workflows through hands-on practice.

This instructor-led live training in Australia (online or onsite) is aimed at business analysts who wish to optimise marketing and sales processes with Microsoft Dynamics 365.

By the end of this training, participants will be able to:

• Use the different modules in Microsoft Dynamics 365 to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure different common data models such as records, segment charts, and more.
• Automate processes with Microsoft Flow integration.

This instructor-led, live training in Australia (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases efficiently.
• Utilise analytics to improve service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in Australia (online or onsite) is designed for beginner to intermediate-level treasury and finance professionals who wish to reinforce their knowledge, improve report generation, and maximise the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customise the Dynamics 365 Finance and Operations interface.
• Generate and analyse financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

This instructor-led, live training in Australia (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilise data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led, live training in Australia (online or onsite) is designed for intermediate-level customer experience analysts and marketing operations professionals seeking to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to connect and unify data sources, create segments and metrics, build and publish journeys, and monitor and troubleshoot results.

This instructor-led, live training in Australia (available online or onsite) is designed for participants at beginner to intermediate levels who wish to leverage the MS Dynamics 365 Sales Insights module to develop smarter sales strategies and improve customer engagement.

By the conclusion of this training, participants will be able to:

• Grasp the key features and benefits of the Sales Insights module.
• Apply AI-driven analytics to boost sales performance.
• Customise and configure the module to meet specific business requirements.
• Utilise insights for lead scoring, assessing relationship health, and managing the sales pipeline.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

This instructor-led training in Australia offers a functional overview of Microsoft Dynamics 365 F&O for Finance and Supply Chain. It addresses core configuration, vendor management, and inventory workflows, enabling advanced users to develop practical skills applicable to real-world ERP environments.

This instructor-led, live training in Australia delves into the core concepts and practical fundamentals of Dynamics 365 F&O, equipping developers and support staff with the practical skills necessary to customise ERP functionality, integrate systems, and maintain solutions within a professional business context.