Course Outline
I. Quality Management System compliant with the requirements of ISO 9001
1. Elements of the Quality Management System according to ISO 9001
2. Exercises in interpretation and analysis of ISO 9001 requirements
II. Audits – general information
1. Complete audit process
2. Types of audits
III. Audit planning and preparation
1. Audit criteria and scope
2. Selection of an audit team
3. Process approach to internal audits
4. Key aspects when creating a checklist
5. Practical exercises
IV. Conducting an audit – rules for on-site audits
1. Auditing techniques
2. Objective evidence
3. Identifying non-conformities and demonstrating them
4. Practical exercises
V. Documenting audit results
1. Effectively wording non-conformities
2. Documenting non-conformities
3. Identifying and documenting insights and improvement opportunities
4. Summary of audit results – Audit Report
5. Practical exercises
VI. Effective post-audit activities
1. Responsibilities for initiating corrective actions
2. The importance of precisely determining the causes of non-conformity
3. Defining corrective actions
4. Evaluating the effectiveness of actions
5. Post-audit activities related to insights and improvement opportunities
6. Practical exercises
VII. Discussion and summary
Requirements
Audience
- Individuals preparing for the role of ISO 9001 Internal Auditor
- Anyone interested in the subject
Testimonials (1)
The attention to cover all doubts
