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Course Outline

Enterprise AI Agents with Tencent ADP

  • Understanding enterprise AI agents and the value they deliver
  • Tencent ADP’s capabilities for agent development, knowledge integration, and workflow automation
  • Distinguishing agent-based solutions from basic chat applications
  • Common enterprise use cases and delivery considerations

Designing Agents for Business Processes

  • Defining agent roles, boundaries, inputs, and outputs
  • Selecting between single-agent and multi-agent architectures
  • Structuring prompts, tools, and business rules effectively
  • Planning for escalation, human review, and system reliability

Building RAG and Knowledge Workflows

  • RAG concepts for grounded answers and access to enterprise knowledge
  • Preparing documents, policies, and internal content for retrieval
  • Designing retrieval flows and response grounding patterns
  • Testing and refining answer quality over time

Orchestrating Workflows and Integrations

  • Mapping business processes into agent-driven workflows
  • Connecting agents to APIs, internal services, and enterprise systems
  • Managing decisions, approvals, retries, and fallback mechanisms
  • Coordinating handoffs between workflow steps and specialist agents

Applying Operational Guardrails

  • Implementing guardrails for security, privacy, compliance, and policy control
  • Mitigating risks associated with unsafe output, prompt injection, and data exposure
  • Incorporating approval checkpoints, audit trails, and access controls
  • Designing safe response patterns for high-impact business scenarios

Monitoring, Evaluation, and Continuous Improvement

  • Tracking metrics such as quality, latency, cost, and workflow success rates
  • Evaluating agent behaviour across realistic business scenarios
  • Troubleshooting common issues in RAG, workflows, and orchestration
  • Developing an implementation plan for pilot and production adoption

Requirements

  • A general understanding of generative AI concepts and common enterprise AI use cases
  • Experience working with APIs, web applications, or cloud-based platforms
  • Basic programming, integration, or solution design experience

Audience

  • Solution architects and technical leads
  • AI engineers, application developers, and automation specialists
  • Product managers and innovation teams supporting enterprise AI initiatives
 14 Hours

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Price per participant

Provisional Upcoming Courses (Require 5+ participants)

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