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Duration 14 hours
Course Outline
Transforming Decision-Making: The Model-Driven Era
- Transitioning from rule-based logic and human judgement to scored options.
- The pace and scale of automated actions.
- Emerging failure modes and accountability gaps.
Decision Inventory and Risk Categorisation
- Compiling a catalogue of automated decisions.
- Evaluating impact, reversibility, and affected stakeholders.
- Establishing risk tiers and corresponding control expectations.
- Assigning ownership for each decision category.
Accountability and Human Oversight
- Distinguishing between meaningful and nominal human review.
- Setting autonomy thresholds as a governance strategy.
- Defining escalation pathways and response timelines.
- Identifying accountable owners and sign-off processes.
Decision Records and Explainability
- Components of a defensible decision record.
- Persisting confidence scores, options, and context.
- Ensuring model and version traceability.
- Articulating decisions to customers or regulators.
Policy and Boundary Management
- Managing approved option sets and change controls.
- Governing thresholds and conducting periodic reviews.
- Implementing prohibited decisions and hard stops.
- Integrating policy-as-code alongside model outputs.
Regulatory Requirements
- EU AI Act obligations relevant to decision systems.
- Sector-specific regulations in finance, insurance, and health.
- Data protection standards and automated decision rights.
- Documentation and evidence of conformity.
Vendor, Licensing, and Provenance Risks
- Comparing hosted decision APIs with open weights.
- Navigating licence terms for derivative and embedded models.
- Mitigating supplier dependency and discontinuation risks.
- Ensuring weight integrity and version pinning.
Bias, Fairness, and Outcome Monitoring
- Tracking outcome disparities across demographic groups.
- Analysing proxy variables and option framing.
- Interpreting signals from appeals and complaints.
- Conducting regular fairness assessments.
Incident Response for Erroneous Decisions
- Identifying systematic decision errors.
- Implementing containment and suspending autonomy where necessary.
- Managing remediation and customer redress.
- Conducting root cause analysis and updating controls.
Assurance Review of Decision Layers
- Compiling evidence for auditor review.
- Testing accuracy and calibration claims.
- Sampling decisions and manual overrides.
- Reporting findings to the board.
Requirements
- Exposure to AI or automation initiatives within an enterprise environment.
- A working understanding of risk, compliance, or audit procedures.
- No prior programming experience is necessary.
Target Audience
- Risk, compliance, and model risk officers.
- Internal auditors responsible for reviewing automated decisions.
- AI governance and data protection leaders.
- Product owners with accountability for automated workflows.
- Architects integrating oversight into agent systems.