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 Duration 14 hours

Course Outline

Transforming Decision-Making: The Model-Driven Era

  • Transitioning from rule-based logic and human judgement to scored options.
  • The pace and scale of automated actions.
  • Emerging failure modes and accountability gaps.

Decision Inventory and Risk Categorisation

  • Compiling a catalogue of automated decisions.
  • Evaluating impact, reversibility, and affected stakeholders.
  • Establishing risk tiers and corresponding control expectations.
  • Assigning ownership for each decision category.

Accountability and Human Oversight

  • Distinguishing between meaningful and nominal human review.
  • Setting autonomy thresholds as a governance strategy.
  • Defining escalation pathways and response timelines.
  • Identifying accountable owners and sign-off processes.

Decision Records and Explainability

  • Components of a defensible decision record.
  • Persisting confidence scores, options, and context.
  • Ensuring model and version traceability.
  • Articulating decisions to customers or regulators.

Policy and Boundary Management

  • Managing approved option sets and change controls.
  • Governing thresholds and conducting periodic reviews.
  • Implementing prohibited decisions and hard stops.
  • Integrating policy-as-code alongside model outputs.

Regulatory Requirements

  • EU AI Act obligations relevant to decision systems.
  • Sector-specific regulations in finance, insurance, and health.
  • Data protection standards and automated decision rights.
  • Documentation and evidence of conformity.

Vendor, Licensing, and Provenance Risks

  • Comparing hosted decision APIs with open weights.
  • Navigating licence terms for derivative and embedded models.
  • Mitigating supplier dependency and discontinuation risks.
  • Ensuring weight integrity and version pinning.

Bias, Fairness, and Outcome Monitoring

  • Tracking outcome disparities across demographic groups.
  • Analysing proxy variables and option framing.
  • Interpreting signals from appeals and complaints.
  • Conducting regular fairness assessments.

Incident Response for Erroneous Decisions

  • Identifying systematic decision errors.
  • Implementing containment and suspending autonomy where necessary.
  • Managing remediation and customer redress.
  • Conducting root cause analysis and updating controls.

Assurance Review of Decision Layers

  • Compiling evidence for auditor review.
  • Testing accuracy and calibration claims.
  • Sampling decisions and manual overrides.
  • Reporting findings to the board.

Requirements

  • Exposure to AI or automation initiatives within an enterprise environment.
  • A working understanding of risk, compliance, or audit procedures.
  • No prior programming experience is necessary.

Target Audience

  • Risk, compliance, and model risk officers.
  • Internal auditors responsible for reviewing automated decisions.
  • AI governance and data protection leaders.
  • Product owners with accountability for automated workflows.
  • Architects integrating oversight into agent systems.

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Provisional Upcoming Courses (Require 5+ participants)

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