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Course Outline

Module 1: Foundations of Adobe Marketo Engage

  • Overview of the platform and its user interface
  • Core principles of marketing automation and lead lifecycle management
  • Effective management of leads, accounts, and audiences
  • Creating intelligent segmentations and dynamic lists

Module 2: Campaign Development and Basic Automation

  • Setting up email programs and web forms
  • Developing landing pages and dynamic content blocks
  • Constructing automation workflows, including drip campaigns
  • Tracking campaign performance and refining outcomes

Module 3: Advanced Automation and Personalization

  • Designing multichannel nurturing programs (email, social, web)
  • Utilizing tokens and snippets for content reuse and consistency
  • Implementing AI-driven personalization using Adobe Sensei
  • Integrating CRM systems such as Salesforce and Microsoft Dynamics

Module 4: Analytics and Data Management

  • Building dashboards and performance reports
  • Understanding multichannel attribution and calculating ROI
  • Implementing data governance and ensuring security compliance
  • Applying best practices for educational and commercial marketing campaigns

Module 5: Practical Workshop – Campaign Simulation

  • Configuring a real-world campaign for higher education
  • Building automated workflows for student communication and follow-up
  • Assessing and presenting results against campaign objectives

Summary and Future Directions

Requirements

  • A foundational understanding of digital marketing and CRM concepts
  • Familiarity with email marketing and lead management workflows
  • An interest in automation and data-driven marketing strategies

Target Audience

  • Faculty members and marketing professionals from the School of Commercial Engineering
  • Marketing automation specialists and CRM coordinators
  • Academic staff responsible for communication, outreach, or enrollment marketing
 21 Hours

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